Cristina Howard Email & Phone Number

United States

Everett, Washington, Us

Executive Assistant to President & CEO of IOS Segment, CFO of IOS & HR VP of IOS (promotion) 04/22 - currentExecutive Assistant to CAO, VP of Internal Audit & Corp Group CFO 08/18 – 04/22• Maximize executive’s efficiency and priorities to ensure the organization and productivity.• Coordinate all aspects of executive level appointments, meetings, receptions, and conference calls.• Book and/or coordinate travel arrangements including both domestic and international travel (air, ground, hotels, car rentals, dining, and tours, etc.).• Prepare executive for meetings by clarifying purpose, preparing agendas, pulling background materials, and briefing documents. Conduct follow-up tasks or activities and ensure timely completion of commitments made.• Serve as gatekeeper of the executive's time, schedules, and information while maintaining a courteous manner and appropriate levels of confidentiality.• Prepare, reconcile, and track expense reports. Provide approvals where appropriate. • Create or assist with modification of presentation materials, spreadsheets, and other various documents by reviewing, consolidating, and copyediting with a high level of accuracy. • Prepare the annual fiscal calendar, distribute to the OpCo’s and upload to Finance SharePoint. • Build relationships with Executive Assistants, Sr Leadership and other personnel across the organization. • Anticipate challenges and plan accordingly ahead of need. Understand business priorities and proactively look for ways to improve processes using FBS fundamentals. • Organize team meetings, conferences, and social events • Own and manage space planning, laptop and equipment procurement, and invoice processing for the Finance team.• Other responsibilities include company office supply replenishment, file maintenance, UPS CampusShip Administrator, creating and managing distribution lists, preparing documents for signatures, Notary services, and assisting other EAs when out of the office.

Seattle, Wa, Us

EA II to VP Financial Planning & Analysis (dept change) 10/2017EA II to VP Infrastructure Global Expansion (promotion) 10/2015EA II to Director of Infrastructure BizDev (promotion) 10/2014EA I to Director of Infrastructure BizDev (direct hire) 02/2013EA (contractor through Kelly Services) 08/2012• Provide seamless support to the Vice President of Corporate Financial Planning and Analysis (Corp FP&A) to help set and support the business direction of the organization • Manage complex calendaring, scheduling and travel • Plan the annual calendar and facilitate the integration and prioritization of business activities • Organize team meetings, conferences, and social events • Build relationships with Executive Assistants throughout the team and across the company as well as with Finance, HR and Legal partners for the organization • Anticipate challenges and plan accordingly ahead of need (outside of calendaring i.e. staffing, development, talent pipeline, etc.) • Understand business priorities and proactively look for ways to improve processes to create efficiency and scale for the leadership team, ranging from organizational communication mechanisms to planning business meetings • Review and copyedit business documents and presentations with a high level of accuracy • Own and manage space planning for the organization• Assist with creation of complex excel documents• Other responsibilities include general office support such as supply ordering, file maintenance, shipping packages, email distribution list management, preparing contracts for signatures, liaison between team members and upper management, distribution of awards, catering for various team functions, and assisting other EAs when out of the office.

• Manage the HR Support Team that responds to customer inquiries for Benefits, Investments, AskHR, HRWeb, Staffing Operations and P@M via Tier 1 email and phone response and ad hoc projects. Manage daily operations with responsibilities and accountabilities that ensure team productivity, high level of accuracy, customer satisfaction while driving business forward through innovation. Coordinates communication of operational directions to the team, allocate staffing- Manage daily resourcing efforts (e.g. OOFs, schedules), perform daily staff tasks, manage payroll, conduct team meetings and 1:1s, prepare meeting notes, prepare invoices. Maintains “current” and complete support documentation (such as SOPs and Job Aides/Flows) with accuracy checks built in and ensures team delivering to the updates processes. Provide reports, data analysis, projects, metrics (including daily customer support metrics to the CBPM leadership team, quarterly business presentation, standard operating procedures and other tasks as assigned.• Direct supervisory responsibilities for 5 training coordinators

• Provides prompt, courteous and accurate customer call resolution and/or routing to the appropriate team or business partner. Responsible for answering first tier customer service inquiries from both U.S. and international customers on benefits issues including health and welfare plans, investment benefits, and other related programs. Uses internal web content, canned responses, FAQs and research with various business owners to respond to customer inquiries. Customer support provided via email and phone while meeting 2 day SLA. Efficiently resolves and closes cases that fall within the support boundaries and ensures complete case documentation for all support issues. Meets defined response and quality goals and properly sets and manages customer expectations to ensure appropriate customer follow up and satisfaction.

Contract position: Answer phones, greet clients, organize tax documents and files, manage appointment schedule, and receive payments.

Bellevue, Wa, Us

Contract Position: Work within the HR Operations organization on an internal Audit Program. My position included reviewing a high volume of Employment Eligibility Verification (I-9) documents to ensure federal guideline compliance while partnering with Human Resources personnel across the country to acquire any necessary updates to the forms. Skills used to perform this position included: Strong attention to detail; able to discern small differences when reviewing hundreds of similar forms; excellent written and oral communication skills; ability to explain intricate concepts, in a simple manner, to a wide audience; high level of organization; ability to accurately track high volume of data (in Excel) and effectively report on results; high level of confidentiality and integrity, ability to meet deadlines; intermediate Excel and Outlook skills; Familiarity with the Federal regulations around I-9; and experience working within a corporate HR environment. During this position I experienced exposure to SAP

• Recruit workers for placement in temporary, temp-to-hire, or permanent positions with local client companies. Duties include: Advertising, Skill marketing candidates, Interviews (phone and in person), resume submittals (including fax, email, and uploading into client databases), coordinating client/candidate interviews, new hire paperwork, reference and background checks and employee counseling. Other assigned tasks include employee file and database maintenance, work order processing, daily and weekly duty reports, assigning tasks to recruiting assistant.

Centralize and organize employee files for all 10 Dunn Lumber stores. Answer corporate switchboard when needed. Campaign Coordinator for United Way. Miscellaneous projects for Vice-President.

Employee relations; Recruitment and retention; Maintain personnel, medical, and workers’ compensation files as well as employment forms and records, including I-9 forms; Benefits administration, including but not limited to: monitoring employees on leave of absences, enrolling and canceling benefits coverage, creating and distributing enrollment packets, processing COBRA notices, supporting the open enrollment process, and answering employee questions; Assist with workers’ compensation; Support the Safety Committee to ensure compliance with federal and state laws as well as company policies and procedures; Assist in the coordination of Company events; Assist in the development and implementation of training sessions and group meetings; Employment verification requests; Unemployment claim inquiries; Generate letters, memos, and other correspondence; Data entry and/or retrieval; Photocopy, file, and distribute materials.

• Job responsibilities included placing advertisements for job openings, processing applications, orientation of new hires, monthly evaluation form distribution, maintenance of personnel files and Access database, monthly reports to management, distribution of paychecks, employment verifications, FMLA records, I-9 records, petty cash management, processing of all HR paperwork, and maintenance of HR supplies. Provided receptionist and secretary back-up as needed. Assistant for CEO – help with Rotary Club projects

Assemble and test products using hand and power tools, Sequence-of-Events, Method Sheets, Talon and other test equipment. Provide assistance with inventory control as needed. Use CAD to create Method Sheets for production lines. Work in a team environment to complete a daily goal in a timely manner.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Education record

Salesforce Administrator

Education record

Diploma, Health Office Administration