Answering potential customers' questions and sending additional information per email. Understanding customers' needs and identifying sales opportunities. Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails. Team with channel partners to build a pipeline. Close sales and achieve sales targets. Liaise with the Operations team for dispatch, tracking updates, and transmission of orders.

● Provide response answers to customers’ inquiries via phone, email, and chat regarding products and brands. Provide customers with idea selections and upsell products that best suit the customer's profile. Manage back-office administrative work and liaise with the logistics team for dispatch and transmission of orders.● Conducts investigation of missing and damaged parcels by coordinating with local couriers in Australia to ensure prompt and proper resolution of customer queries. ● Work with On-Shore Marketing Team with Sales and Marketing Campaigns, ensure success run-rate is at par with management targets.● Connect with partners and resellers, coordinate needs for successful market coverage in different Australian States such as New South Wales, ACT, and Victoria.

I was a technical support representative and got promoted as a billing representative for a cable service provider in the US.