My expertise is customer escalation resolution within retail and hospitality settings including specialty Cafe's and restaurants. Along with working with HR to assist in hiring and training.Most of my experience is from hands-on training I received in my position as Front End Supervisor at The Home Depot in Seattle WA. It was a very fast paced career that I enjoyed for many years.I believe the key to my success with customer loyalty and retention is my commitment to my values and work ethic: The customer is always right. Put the customer first and foremost.