Team Management: ○ Supervise and support the help desk team to ensure timely and accurate technical support. ○ Schedule and assign tasks to help desk technicians to optimize coverage and efficiency. ○ Conduct regular team meetings to discuss performance, updates, and address any issues.Ticket Management: ○ Review and audit help desk tickets to ensure proper documentation, resolution, and compliance with SLAs. ○ Monitor ticket queues to identify and address any backlog or bottlenecks. ○ Analyze ticket data to identify trends and areas for improvement.Escalation and Support: ○ Serve as the first point of escalation for complex or unresolved help desk issues. ○ Provide guidance and support to technicians to troubleshoot and resolve difficult technical problems. ○Liaise with higher-level technical support or vendors when necessary.

Daily diagnosing and resolving hardware and software issues for end-users. Utilized troubleshooting methodologies to quickly identify and rectify technical problems, minimizing downtime. Installing, configuring, and updating software applications and operating systems. Guiding end-users with software setup and configuration.Setting up and configuring new hardware for onboarding request.Management of user account creations, modifications, and deactivations in adherence to company policies.Troubleshooting network connectivity issues, both wired and wireless. Assisted with VPN configurations, ensuring remote access for employees and address LAN/WAN connectivity problems while collaborating with network administrators for solutions.Collaborating with colleagues to streamline workflows, resolve complex issues, and enhance support quality.Contributed to user education on cybersecurity best practices and potential threats.Maintained detailed records of support requests, resolutions, and hardware/software inventory.Effectively communicated technical information to non-technical end-users.

Provides excellent customer service on a daily basis. Uses communication skills to allow perfect execution of different menu changes according to allergies, dietary restrictions, etc. Used time management strategies, which was personalized for each guest experience. Manage guest conversation to completely understand what is needed even when guest wasn’t sure on the type of experience they wanted. Worked along side second in command to learn as much as possible about the product we sold daily.Ability to communicate well across different positions in restaurant.

Strengthened the importance of a greet when introducing myself to a guest. Strong multitasking abilities due to no typical assistant as a server. Handled multiple tasks at once and kept track of rotations with team member. Competitive nature in sales. Work hard on keeping numbers high for the company (such as hospitality ratings, food delivery, payment, etc). Managed payment at every table.

Catered to off site events that require being able to travel to different areas. Had the ability to set up for different events quickly and pre-plan for what to bring along during so. ACCOMMODATED to different situations when things didn’t go as planned. QUICK THINKING and PROBLEM SOLVING due to not having a set guideline on how to run each event. Was given the task to run large banquet gatherings in private room. Deep knowledge of product served. Involvement in helping kitchen staff as well as bartenders when necessary to allow company to run smoothly.

Hired as a hostess and asked to serve due to personality. Took food and drink orders and made sure they came out in a TIMELY manner. Provided great CUSTOMER SERVICE to not only my own tables but to ANY that needed attention. Worked on sales skills at each table daily. Helped the back of the house as a food prep to better know the food on the menu and to be a well rounded employee. Trained as TO-GO's to help out which also allowed me to work with finances in more detail.

Fine dining during the dinner shifts. Providing hospitality to different kinds of guest that arrived, such as golfers, vacationers, or business clients. Making sure to adjust experience for each guest to accommodate to their schedule. Strengthened attention to detail during fine dining experience at night. Knowledge of the different types of wine and food.

Worked with the producer all day to plan a rundown of stories for a live show every day. Communicated with reporters to make sure that stories are completed which included editing packages, VO, shooting stories or taped interviews. Made sure that videos were exported to the production studio correctly after checking for any kind of error such as, storyline, color corrections, exposure, audio, etc. Directed a live half hour show Monday thru Thursday.Lead post meeting before and after show to allow everyone to communicated what could improve and to answer any questions.

First job in high school where I learned the biggest lesson in the work industry, listening. Cleaned theaters after a movie ended. Worked behind the concession stand making food and drinks or handling the cashier register. Worked ticket stand and customer services stand.