Ma. Cristina Lovete Email & Phone Number

Handling customer complaints especially about their cellphone bills and service issues.Handles account changes such as updates with their personal infos, etc.Collects payments and setting up payment arrangements for customers. Handling card infos for autopay enrollment, payments and orderings.Pitching sales for adding new line of service, phone upgrades and accessories ordering.Doing tier 1 technical support for their tech device and basic troubleshooting.Saves customer for cancellations since we handle detention.

Giving customer satisfaction and handling customer complaints with their cellphone bills and service issues.Pure sales account – pitching sales for adding new cellphone lines for customers account.Process orders or ordering devices and accessories using CRM tool as SalesforceHandles collections, bill payments, autopay enrollment and orders.Handles basic technical support for customers for their tech devices.Handles account changes and updates for customer accounts.

Handles customer bookings online, thru phone call and walk-in customers.Provide a warm and professional welcome to all visitors and guests.Check in and check out of guests.Listen to and address customer complaints or concerns with a solution-oriented approach.Address customer inquiries and provide information about services, products, or facilities.Handle cash, credit card transactions, and billing accurately.Reconcile transactions and manage cash drawer if required.Schedule and confirm appointments or reservations.Answer and direct phone calls, taking messages as needed.Manage email correspondence and respond to inquiries.

Welcome customers with a friendly and positive attitude as they approach the counter.Answer questions about menu items, including ingredients, pricing, and promotions.Address any customer concerns or complaints professionally and escalate issues to a supervisor if needed.Input customer orders into the register or point-of-sale (POS) system with accuracy.Ensure that orders are correctly prepared and packaged according to customer specifications.Handle special requests or modifications to standard menu items as per customer instructions.Accept cash, credit/debit card payments, and handle transactions accurately.Provide receipts and handle any required change.Balance the cash drawer at the beginning and end of shifts, ensuring accuracy in transactions.

Welcome customers with a friendly and positive attitude as they approach the counter.Answer questions about menu items, including ingredients, pricing, and promotions.Address any customer concerns or complaints professionally and escalate issues to a supervisor if needed.Input customer orders into the register or point-of-sale (POS) system with accuracy.Ensure that orders are correctly prepared and packaged according to customer specifications.Handle special requests or modifications to standard menu items as per customer instructions.Accept cash, credit/debit card payments, and handle transactions accurately.Provide receipts and handle any required change.Balance the cash drawer at the beginning and end of shifts, ensuring accuracy in transactions.

Bachelor Of Science, Tourism

Secondary

Primary