Cristina Ly Email & Phone Number

Milan, Lombardy, Italy

As a Sales Assistant at Balenciaga, my main responsibilities are ensure to provide a welcoming environment by offering the customer a unique Client Experience using effective sales techniques. Through asking open questions I identify client’s needs and provide quality service according to their needs.o develop a long-term relationship with customer by using company’s “Tools”o Contribute to team work by proactively participating in all activities to achieve individual and store KPIso Support for the change of Visual Merchandising by constantly respecting the guidelines given by the managemento Maintain order of the Stock and management of shipments

Milano, Lombardy, Italy

As a Client Advisor, I was the ambassador of the brand, ensuring that every customer is treated according to the Louis Vuitton promise. By striving to discover my clients and their need which I will tailor their experience within our store in order to increase their experience and impression of the brand, also ensuring to build long lasting relationships by using our in house clienteling tools and systems. As client advisor, I was the first impression of the company, I am the person who gives advice to our customers.

Donguan Changan China

Working as CEO assistant, main responsibility was acting as bridge between the CEO and the marketing department (translator). Also helping with the management of the company. Duties:• Maintaining the good communication between the CEO and manager of each department.• Monitoring each department and report to CEO about the performance• Organizing weekly meeting, and giving necessary feedback to each staff• Attending events, association meeting.• Overseeing the sales department performance• Solving the translation problem between the CEO and manager of marketing department• Provide assistant to staff who are dissatisfied about their job position.• Helping the marketing department to promote the platform• Doing sales in some occasion• Maintain the communication with the factories for stocks• Dealing with Amazon• After Sale ServicesDue to Startup Company, I was a multi-task person working with many different departments and in different position.

Newcastle Upon Tyne, United Kingdom

During my three years undergraduate course, I have been working as part-time in a Chinese Takeway as a counter. These years I built more confidence to interact with British people from and to understand better different English accent. Managing a high volume restaurant and improving all controllable costs thereby maximising financial performance. also responsible for effectively developing, managing and leading the restaurant team to provide excellent services.- Ensuring the highest standards of food and beverage services.- Keep control of food and labor costs- Ensuring Health & Safety and also hygiene procedures and standards are maintained- Having an in-depth knowledge of all menus- Responsible for recruiting, training & developing restaurant staff- Dealing with and resolving customer complains- Maximizing all business opportunities to drive sales- Communicating with the kitchen staff to ensure efficient food quality.- Organising the daily and weekly roots for the Restaurant's staff-Monitoring sales and then writing informative reports for the owners.

Italy, Castelnuovo Ne Monti

Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes, assisting in finding seats, searching for lost articles, locating such facilities around, and make some cleaning at the end.Duties:- Greet guest attending entertainments events- Examine tickets or passes to verify authentic, using criteria such as colour and date issued- Guide Guest to exits or provide other instructions or assistance in case of emergency- Maintain order and ensure adherence to safety rules.- Provide assistance to people with special needs, such as helping those with wheelchairs- Answer all phone queries- Manage informational kiosk and display of event signs and posters

Reggio Emilia Area, Italy

(Ma) Master Of Tranlastion Studies With Interculture Communication, Language Interpretation And Translation

Translation Studies

Bachelor Of Arts (Ba), Business With Tourism Management, 2:2

English

Activities and Societies: Debate Team, IELTSHigh school exchange year

High School Diploma: Tecnico Dei Servizi Turistici, Tourism And Travel Services Management

Activities and Societies: Returned from the gap year in England. Last year of High School In Italy

Exchange Programme (One Gap Year)

Exchange programme in English High College

High School Diploma: Tecnico Dei Servizi Turistici, Tourism And Travel Services Management

Activities and Societies: Internship in Millenium.ltd Travel Agent