Cristina Lima Email & Phone Number

Lisboa, Portugal

Worten - Owned 3 logistic products roadmaps;- Created user stories and acceptance criteria to get buy-in from stakeholders and refined those stories with Scrum Teams;- Managed and prioritized the product backlog- Owned the planning and scheduling of a two-week sprint;- Established cross-functional relationships with stakeholders and the Scrum Team to ensure product success;-Acceptance tests;

Grande Lisboa E Algarve

- Requirement identification and monitorization of the project to implement the stock management system;- Functional testing and end user training;- First-line support of system anomalies;- Development of reports to support operation management;- Identification and implementation of internal procedures to support the operation;- Stock management in 5 warehouses;- Inventory management in 5 warehouses;- Coordenation of a new distribution center.

Moçambique

- Planning and optimization of management stocks, transportation and distribution of cargo (3 warehouses);- Coordenation and monitorization of 3 new warehouses.- Definition and implementation of the operational strategy;- Definition and implementation of internal procedures;- Development of KPIS’s for monitorization, optimization and continuous process improvement;- Development of reports to support operation management;- Hiring, training and management of operational team (+/- 20 persons);- Billing management ;- Procurement; - Customer management;- Team training with computer tools to support the operation;- Bridge with IT team for support, problem solving and implementation of new functionalities; - Configuration of IT tools to user needs.Implementation of a pre-sale module:- Project Management;- Functional analysis;- Sistem requirements identification;- Functional and quality testing;- Documentation.

Maputo, Mozambique

- Customer management and prospecting;- Planning and monitorization of operational process;- Management and training of operational team.

Maputo, Mozambique

- Management of 7 Business Centers;- Functional analysis, requirements identification, and quality testing;- Implementation of Business Process;- Implementation and motorization of Management Quality System (ISO 9001);- Coordination between business and development teams; - Development of reports to support operation management;- Hiring, training, and management of operational team (+/-20 persons);

Maputo, Mozambique

- Implementation and monitorization of Management Quality System (ISO 9001);- Development and implementation of KPI's;- Functional analysis, design, implementation, optimization and continuous improvement of process.

Lisbon Area, Portugal

Telecommunications SectorImplementation of new multimedia and communication services- Project Management;- Bridge between IT team and Operation;- Identification and mitigation of risks;- Documentation.Implementation of value-added services for a GSM Mobile network (Angola)- Deployment of new services using tecnologies ASP.NET, Microsoft SQL Server 2008 and PL/SQL;- Software functional testing;- Documentation.Banking SectorImplementation of software to register bank payments and receivers (Angola and Switzerland)- Project management and analysis of requirements to implement a finantial/billing software application;- Software functional testing;- Process analysis;- Documentation management;- Communication bridge between clients, development teams and communication systems;- Risk factors identification and mitigation approaches.Management of Datawarehouse in agreement of Basileia II policy- Quality control of data warehouse - test executions and ETL process using SAS Guide and SAS Base tools;- Incident monitoring and amendment;- Risk parameter alteration analysis for fund calculations;- Reporting with key indicators for the regulatory authorities.Improvement of the software calculus for the impaired credit losses;- Deployment of finantial reportings with information about risks factors and clients guarantees, using ORACLE, PL / SQL, ASP.NET and VB.NET tecnologies.

Interface for service communication between two telecommunications operators- Deployment of services using ASP.Net and SQL Server 2000 tecnologies;- Functional testing;- Documentation. Evaluation of proposals for implementation and maintenance of a platform for Intelligent Network support - a GSM in Angolan telecommunications operator- Definition of the solution proposed by the Intelligent Network vendors;- Definition and design of the evaluation model.

Project in a portuguese mobile telecommunications operator. My main responsibilities:- Management and audit of the Commissioning Platform;- Calculation of sales commissions;- Development and implementation of new commissions;- Extraction of reportings from date base.

Lisbon Area, Portugal

- Implementation of ETL process using SAS tools;- Implementation of forecasting models in order to analyse the Churn rate on Telephone Service.

Computer Science And Business Management Degree, 14

Business Organization Techniques