Cristina Knowles Email & Phone Number

Norwich, Ct, Us

Storrs, Connecticut, United States

• Monitor and review billing/claim queues generated by third party billing systems EHR.• Send out intake packages to clients prior to first appointments.• Process payments through Square and EHR.• Make direct contact with insurance carries to rectify billing issues.• Interact with clients, staff, and guests in a humanistic, person-centered, gender-informed, and trauma-informed manner.

East Berlin, Connecticut, United States

• Developed and facilitated leadership trainings specific to the volunteer roles; focused on volunteer engagement; ensured mission advancement and participation in all Best Buddies initiatives.• Identified and supported lead community volunteers to manage citizen buddy pairs through planning community events and networking opportunities.• Developed and led community trainings to promote awareness of and engagement in Best Buddies mission• Ensured participation and drove fundraising efforts from all chapters.• Identified sponsors, partners, and development opportunities for state events and new funding sources with State Director.• Collaborated with state staff to develop necessary communication tools and identify new schools and corporations to start chapters.• Social media management and graphic design on a regular basis.

Hartford, Connecticut, United States

• Created campus-wide education and training on LGBTQ+ issues to promote inclusion and ensure equity and access for students, faculty, and staff.• With student input and collaboration created, organized, and evaluated quality educational programming in alignment with the mission of the Office of Diversity, Equity and Inclusion (DEI)• Collaborated with DEI member organizations: WGRAC and the Office of Multicultural Affairs to promote inclusion of LGBTQ+ Life at Trinity with educational events and programs aligned with the QRC mission

Groton, Connecticut, United States

• Front desk reception for the Employment Office, directing calls to appropriate persons in Human Resources, employee/labor relations, staffing, talent acquisition, and personnel services• Assists in scheduling in-person and virtual interviews, working with staffing representatives and department managers• Responsible for greeting, badging, and directing guests within the employment office• Creation of new hire onboarding packets and facilitation of orientations for new hires and interns• Maintaining virtual personnel files using iCIMS software

Willimantic, Connecticut

* Contract not renewed due to University response to COVID-19 Pandemic• Provided services, resources, and initiatives that assist the LGBTQ students with a successful transition to, matriculation at, and graduation from the University• Served as a resource for the campus administration, administrative/academic head, and student organizations on issues of inclusion and campus climate for LGBTQ students• Developed and executed intentional programs and events dedicated to promoting awareness, advocacy, and growth of LGBTQ identities on campus, including the first Platonic Valentine’s Day celebration in the Pride Center• Led trainings and workshops for University faculty and staff, including Safe Zone training, Bringing in the Bystander training, and a workshop on preferred pronouns and names• Marketed our programs and initiatives via email advertisements, flyers, and social media; often created my own graphic designs or worked with an undergraduate designer assigned to the Center• Developed and instituted improvements to social media practices for the Arthur L. Johnson Unity Wing by analyzing online interactions across Instagram, Twitter, and Facebook• Supervised undergraduate interns and student employees within the Pride Center, as well as supported their personal and academic interests and goals

Dayville, Connecticut

• Administrative functions including administration of bi-weekly employee payroll and changes, creating and maintaining employee records, benefits administration, processing of termination paperwork, and overseeing new hire orientations.• Assisted with recruiting efforts including posting jobs, scheduling interviews, preparing offer letters, coordinating pre-employment screens, and onboarding new hires.• Supported various HR initiatives throughout the year including open enrollment, performance/compensation, training and regulatory initiatives, etc.• Responsible for implementing and upholding state and federal policies against sexual harassment and discrimination.

Storrs Mansfield, Connecticut

• Assisted primary investigator with research and manuscript drafts• Took notes at weekly meetings and kept track of supervisor’s task list• Miscellaneous office duties, including filing documents and running messages

Storrs Mansfield, Connecticut

• Created codebook for research study• Coded recorded counseling sessions for content and fidelity• Attended weekly strategy meetings and presented updates

Master Of Arts - Ma, Human Development And Family Studies

Specialization in Health and Wellbeing

Bachelor Of Arts - Ba, Biology

Minors in Physiology & Neurobiology, English, and Women’s Studies

High School Diploma

Graduated Summa Cum Laude