Cristina Redondo Email & Phone Number

Madrid, Es

Madrid, Community Of Madrid, Spain

- Managing end-to-end multi-cloud projects.- Leading pre-sales engineering discussions, facilitating multi-cloud product demos and understanding customer needs and objectives as well as budget restrictions to generate accurate estimates and closing the sale.- Leading discovery phase by capturing business processes and improvement needs to design the solution and develop the technical and functional documentation and user stories for the project.- Leading project implementation to ensure the proper implementation of the design to match customer´s requirements, collaborating with both internal and external teams.- Conducting meetings, prepare business process documentation and process flows.- Coordinating and supporting lifecycle project activities, including kickoff, design, prototype review, deployment, and testing.- Proactively managing changes in project scope and identify potential risks, elaborating contingency plans.- Delivering comprehensive projects training sessions to customers and developing the corresponding training materials.- Supporting QA activities through project implementation, including writing test cases, preparing testing plans, and testing development of projects.- Supporting internal documentation and training strategies to increase team efficiency and consistency.- Mentoring Admins and Consultants on Core Clouds.- Conducting technical interviews for consultant candidates.- Collaborating on support, demo and presales efforts for Company developed Salesforce products.- Participating in strategic presales and project discussions with directors and program managers.- Participating in regional market sales strategies and collaborate with Salesforce teams.- Collaborating with the Sales Team to enhance pre-sales engineering processes and support demo and pre-sales efforts.

Madrid, Community Of Madrid, Spain

- Understand and communicate business requirements, goals, and project success criteria to customers and development teams.- Design solutions to business needs using Salesforce capabilities.- Conduct meetings, prepare business process documentation and process flows.- Manage project lifecycle activities, including kickoff, design, implementation, and deployment.- Perform gap analysis between customer requirements and Salesforce standard functionalities.- Facilitate product demonstrations, showcasing key features and benefits to prospective clients.- Participated in pre-sales and implementation processes as a subject matter expert, guiding development teams.- Collaborate with the Sales Team to enhance pre-sales engineering processes and support demo and pre-sales efforts.- Select and set up external apps.- Build detailed designs of functional and technical solutions, develop custom solutions in Salesforce, and support integration points.- Manage and support team members throughout development, testing, and support phases.- Communicate with infrastructure specialists to streamline workflows and document standards and guidelines for software development.- Support QA activities during projects, including writing test cases, preparing testing plans, and testing development of projects.- Mentor Admins and consultants on Core Clouds.- Conduct technical interviews for consultant candidates.

Madrid, Spain

- Understand and communicate business requirements, goals and project successcriteria.- Design solutions to business needs using Salesforce.com capabilities.- Sell ideas to customers, clearly communicate advantages for the business.- Conduct meetings, prepare business process documentation and process flows.- Work closely with different internal teams and other parties.- Participate in complete pre-sales and implementation processes as a subject matterexpert.- Guide development teams on functionality to meet the requirements.- Prepare client training plans and conduct trainings.- Participate in product development cycle.- Select and setup external apps from AppExchange.

Madrid Area, Spain

- Salesforce admin. support, data processing, data quality and platform improvements. - Coordinating team’s BI tool migration from OBIEE to Qliksense.- Conducting team’s Salesforce organization migration and giving support for the project as a whole, including data migration and processes implementation (focus on Sales Cloud). - Creation and automation of sales, business and operational processes and assuring their correct implementation throughout the team.- Project and product development, campaign launch and analysis aiming at business development, working to improve customer service and help achieve team´s sales targets. - Dashboards and scorecard metrics owner, with daily follow-ups and a weekly analysis of each metric’s status for the Global Hotel Provider Sales department, giving direct support to team members, managers and directors.- Coordinating and following-up on both Sales team´s and Hotel customers´ requests and needs on Reporting solutions. - Improving and developing the OBIEE tool aiming for quality and efficiency.- Working closely with Business Intelligence team to achieve better outcomes and solutions within the sales team; answering to customer needs to coordinate the necessary technical developments in the OBIEE tool. - Assuring information quality and delivery across the sales department through data processing and analysing big data coming from different sources.- Giving Microsoft Excel training courses to sales department, creating supporting learning documents and giving constant support.

Madrid Area, Spain

- Event management for Madrid region.- Marketing and Sales representative for Madrid events.- Sales, costs and profitability analysis of events.- Planning and developing strategies to enable sales and profit targets.

Madrid Y Alrededores, España

- Monitoring the main KPIs of the Enterprise Business Unit for the Spanish region, giving direct support to the sales teams, managers and directors.- Creation and maintenance of reports, dashboards and power points to deliver analyses and information in the most efficient way.- Carrying out information analysis, assessing and suggesting improvement methods.- Participation in different development projects; constantly seeking for new data and KPIs which follow up would add value to the business. - Monitoring different tools such as Salesforce, Business Objects, OBIEE and Microsoft Excel to improve the efficiency of data analysis.

Madrid Area, Spain

- Monitoring booking systems and reservations assuring the best customer experience. - Delivery of quality customer service and support.- Managing touristic and learning exchanges with different organisations worldwide.- Sales ambassador for Australia and New Zealand at FITUR, Madrid. - Assisting to FAM trips in representation of the company. - Development and translation of touristic holiday packages for different destinations. - Creating dedicated personalised packages for each customer to match their wants and needs, assuring a specialised treatment.- Being part of projects aiming at increasing sales and business development. - Carrying out administrative and legal tasks.

Bruselas Y Alrededores, Bélgica

- Carrying out background research and producing and delivering projects to advocate for entrepreneurs and New Europeans.- Organising and coordinating events such as conferences and roundtables on current EU affairs.- Writing reports, briefings, position papers and other documents on current EU affairs.- Conducting interviews with MEP’s, Commissioners and experts.- Writing articles.

Bachelor'S Degree In Economics, Economía

Studied fully in English.

Bachelor'S Degree In Economics, Erasmus Exchange Programme.

International Education From University Of Cambridge

Activities and Societies: - Participating and organising events such as talent shows and sport days. - Cooperation with NGOs such as Save.