Cristina Gimenez Email & Phone Number

Renton, Washington

✦ Lead learning and development team to create learning solutions delivering on promised performance and business results; build trust with clients by establishing regular contact, providing timely updates, advising on strategic approaches and escalating issues with possible solutions. ✦ Manage Pacific Gas and Electric (PG&E) account performance and training consultant selection, ongoing employee support, and client satisfaction; identify and coach employees assigned to the client for best practices.✦ Collaborate cross-functionally with People Operations and Consulting Operations management to interview, select, train, and staff to meet training project needs.

San Ramon, California

✦ Planned, coordinated, and managed business operations to outperform corporate goals by decreasing turnover by 50% year-over-year, reducing negative feedback from employee satisfaction surveys, and increasing employee engagement. ✦ Managed 100+ learning and development consultants and oversaw all projects in California. ✦ Developed curriculum and training materials to train staff and ensure the success of client engagements.

San Ramon, California

✦ Worked with PG&E’s Academy leadership to strategically manage and support curriculum development of robust technical training to achieve safety, compliance and performance goals.✦ Managed multiple curriculum development projects with an annual budget of $2M+.✦ Collaborated with stakeholders to drive effective learning outcomes, including reduced number of incidents, increased employee competence, and improved quality assurance scores; communicated regularly to report project status, identify risks, and resource management needs.

San Francisco Bay Area

✦ Reported to CEO; managed student services operations, performance, and policies for all 12 campuses and consistently achieved demanding revenue goals for retention and re-enrollment. ✦ Collaborated with academic affairs to develop, pilot, and implement a new process for proactively counseling students to success, resulting in a 15% improvement in attrition.✦ Led task force to design a retention program for military and veteran students who had lost their CalVet education benefits; retained 90 of 250 students who were at risk of dropping out. ✦ Designed and delivered "train the trainers" (T4T) curricula and support to improve capacity of campus directors; curricula was replicated by Career Services and Academic Affairs departments due to the success of the initial training, including a succession plan for all student services directors to drive department-wide metrics.

San Francisco Bay Area

✦ Increased re-enrollment through advisor training and by implementing an inter-campus competition as an incentive. Won contest with historically stronger region by 10%. ✦ Improved and standardized tools and processes including forecasting tools, weekly meetings, month-end analysis, events, and documentation on multi-campus shared drive.✦ Streamlined re-enrollment process, improving efficiency and reducing student wait times.✦ Trained staff and faculty at seven campuses on Understanding and Engaging Under-Resourced College Students.✦ Created Student Services Planner and manual to standardize services. This tool was emulated in Career Services and Academic Affairs.✦ Trained all campus directors on new CRM system, designing and delivering classroom and webinar sessions.

Graduate Certificate, Human Resources Management

Masters, Business Administration

With special focus on Human Resources and Project Management

Bachelors, Communications And Graphic Design (Double Major)