Cristina Díez Email & Phone Number

Barcelone, Catalogne, Espagne

Especialista en ciberseguridad multicapa, asesoro a empresas a proteger su infraestructura IT y correo electrónico. He colaborado con éxito a organizaciones de diversos sectores a obtener una protección integral y efectiva, abordando cualquier aspecto donde podría surgir una amenaza. Mi enfoque se centra en ofrecer soluciones accesibles y fáciles de gestionar, logrando: ▶ Proteger tu empresa en todos los niveles, de principio a fin. ▶ Implementar medidas de seguridad… Show more Especialista en ciberseguridad multicapa, asesoro a empresas a proteger su infraestructura IT y correo electrónico. He colaborado con éxito a organizaciones de diversos sectores a obtener una protección integral y efectiva, abordando cualquier aspecto donde podría surgir una amenaza. Mi enfoque se centra en ofrecer soluciones accesibles y fáciles de gestionar, logrando: ▶ Proteger tu empresa en todos los niveles, de principio a fin. ▶ Implementar medidas de seguridad avanzadas y confiables. ▶ Brindar consultoría personalizada para cada cliente. ▶ Optimizar la gestión de la infraestructura digital. ▶ Aumentar la tranquilidad y confianza en la operación diaria. Contáctame en cristina.diez@interbel.com. Show less

Barcelona, Cataluña, España

Fortra, the new face of HelpSystems. Your cybersecurity ally.

Barcelona, Cataluña, España

• Cold calling.• Manage incoming leads in a timely manner for France and Spain.• Conduct discussions with prospects and existing customers over the phone to identify and qualify opportunities.• Understand customer pain points, gather technical requirements and correlate business value to customer needs• Generate interest and provide vision of the portfolio of Quodagis solutions to potential customers• Achieve monthly qualification goals.• Update and maintain… Show more • Cold calling.• Manage incoming leads in a timely manner for France and Spain.• Conduct discussions with prospects and existing customers over the phone to identify and qualify opportunities.• Understand customer pain points, gather technical requirements and correlate business value to customer needs• Generate interest and provide vision of the portfolio of Quodagis solutions to potential customers• Achieve monthly qualification goals.• Update and maintain customer information within our CRM.• Provide account management team with detailed call notes to ensure the opportunity is understood and next steps are clearly defined.• Present a high level, technical solutions to prospects relevant to target industry or market. Show less

Barcelona

- Serve as Amadeus customers’ first point of contact via phone, e-service and/or other media in line with the defined support process and tools and with a strong focus on delivering service within or exceeding the agreed service levels (main focus is high accessibility to hotline and high first contact resolution).- Primarily provide high first contact resolution to an agreed set of Amadeus Products to be measured in line with performance indicators. Utilize full product knowledge and… Show more - Serve as Amadeus customers’ first point of contact via phone, e-service and/or other media in line with the defined support process and tools and with a strong focus on delivering service within or exceeding the agreed service levels (main focus is high accessibility to hotline and high first contact resolution).- Primarily provide high first contact resolution to an agreed set of Amadeus Products to be measured in line with performance indicators. Utilize full product knowledge and problem resolution skills, identify when own knowledge has been exhausted and appropriate escalation of the problem should be made.- Log all cases in the appropriate Amadeus tool and assure correct and comprehensive data to enable meaningful reports and analysis.- Quickly understand customer needs and impact. Service customer in a fast and efficient manner and apply workarounds if final solution cannot be applied in short time. Do not apply "try and error" approach during customer contact and avoid keeping customer too long on the line (especially when operating on a payline).- Apply solutions by using knowledge base and guide customers through our portal to increase customer usage and adoption.- Strive to meet or even exceed French speaking customers’ expectations through strong personal and social skills in customer orientation, communication and accountability.- Ensure an efficient and qualitative case handling by following the defined support process and tools. Show less

Barcelona Y Alrededores, España

Manage clients for MWC

Barcelona Area, Spain

Provide IT Support to IT Systems Users, including local support:User WorkstationsPrinting solutionsPhone systems (Land and mobile)Ensure adequate support is accessible to the IT Systems Users which cannot be provided by you such as:Network supportIT operation supportAssists supported companies and process service requests effectively forProvisioning of New User device equipmentHardware PurchaseLicenses PurchaseManage IT Infra Project such as:IT… Show more Provide IT Support to IT Systems Users, including local support:User WorkstationsPrinting solutionsPhone systems (Land and mobile)Ensure adequate support is accessible to the IT Systems Users which cannot be provided by you such as:Network supportIT operation supportAssists supported companies and process service requests effectively forProvisioning of New User device equipmentHardware PurchaseLicenses PurchaseManage IT Infra Project such as:IT Infrastructure Deployment / UpdateMoving of site (Infrastructure part)Integration or segregation activities.CMDB and documentation management:Keep CMDB up to dateEnsure local documentation is available and up to date. Show less

Barcelona Area, Spain

Asistencia en carreteraGestión de proveedoresAsistencia internacionalEscalaciones

Business

Barcelona Area, Spain

Responsible for European agents (FR, IT, PT and SP)KPI setting and control : performance management.Communicate clear instructions about the strategy and improvement plansContact with the clientQuality processes

Barcelona Area, Spain

Making quotation for Airports & Logistics.Costumer communicationManage projects documentation.Meetings coordination.Skills: Sales & Project Management profile.

Barcelona Area, Spain

As a Presales consultant, I deal with products from all points of view, regarding both the private and the public sector. Some of my tasks are: prospecting calls, processing orders, managing advices and quotations. I am a member within the Agilent Presales Department. As an industry leader, Agilent Technologies is committed to maintaining the outstanding level of quality services our customers expect. Other tasks and skills are: developing and maintaining close relationships and contact with… Show more As a Presales consultant, I deal with products from all points of view, regarding both the private and the public sector. Some of my tasks are: prospecting calls, processing orders, managing advices and quotations. I am a member within the Agilent Presales Department. As an industry leader, Agilent Technologies is committed to maintaining the outstanding level of quality services our customers expect. Other tasks and skills are: developing and maintaining close relationships and contact with customers, being able to proactively make phone calls to build relationships with potential customers, providing Excellent Customer Service, ensuring technical knowledge and support of Agilent services, assisting in resolving our clients' issues when solutions are available, coordinating the team meetings. Assist with special projects, enhancing relationships with customers by providing high levels of customer service and account management support. Show less

Barcelona Area, Spain

Execute and achieve sales quota and targets. Prepare commercial and technical service proposals and ensure such proposals aretechnically and commercially sound. Focus on driving profitability through proactive management. Track, manage, and report ongoing activity relative to sales plan. Assessing opportunities for upgrades and additional managed services Reviewing level of client satisfaction, and escalating issues when necessary. Communicate client feedback to… Show more Execute and achieve sales quota and targets. Prepare commercial and technical service proposals and ensure such proposals aretechnically and commercially sound. Focus on driving profitability through proactive management. Track, manage, and report ongoing activity relative to sales plan. Assessing opportunities for upgrades and additional managed services Reviewing level of client satisfaction, and escalating issues when necessary. Communicate client feedback to appropriate parties for follow up and resolution. Timely response and resolution of incoming customer or resellers calls regarding serviceissues, customer inquiries and request for additional services. Show less

Molins De Rei

Responsible of the technical and commercial department of the company.Create/update technical documentsNegotiation with customers and suppliers.Manage social networks (linkedin,fb)

Barcelona Area, Spain

Barcelona Area, Spain

Technical validation of incoming orders for French market

Barcelona

Provide resolution of procedural, process, information and technical problems for requests from administrators submitted by phone and email.Assume ownership of problems from any administrator, and follow path of escalated contacts to insure the problems are resolved in timely and effective ways to the satisfaction of the administrator.Follow-up with administrators to insure satisfaction.Identify systematic problems and/or recommend opportunities for improvement that will eliminate… Show more Provide resolution of procedural, process, information and technical problems for requests from administrators submitted by phone and email.Assume ownership of problems from any administrator, and follow path of escalated contacts to insure the problems are resolved in timely and effective ways to the satisfaction of the administrator.Follow-up with administrators to insure satisfaction.Identify systematic problems and/or recommend opportunities for improvement that will eliminate or reduce problems in the field.Follow established procedures for call referral, escalation and problem resolution.Work cooperatively with other team members to resolve problems to the satisfaction of the administrators.Recommend modifications to existing procedures or new procedures that will improve the overall operation of the Help Desk Team. Show less

Ecological Meat Trader

Barcelona

UNILEVER-Sales DepartmentAssistant Key Account Manager of the MERCADONA account. Analysis of the results of the market and the account.- Extraction of Sales reporting of the results of the account and the markets and take part of the making decisions emerged from this analysis.- Support management tasks of internal and client information in the area of logistics and trade data.- Preparation of presentations and other communication for the client and internal… Show more UNILEVER-Sales DepartmentAssistant Key Account Manager of the MERCADONA account. Analysis of the results of the market and the account.- Extraction of Sales reporting of the results of the account and the markets and take part of the making decisions emerged from this analysis.- Support management tasks of internal and client information in the area of logistics and trade data.- Preparation of presentations and other communication for the client and internal presentations.- Financial management of the account. Show less

Mataró Area, Spain

Project managementPackaging and new product developmentNew materials researchSuppliers management.Interaction with Marketing, Engineering and different departments.Making complains and specifications.Resolve different issues in production.Coordinate packaging and product tests

Mercabarna

Quality controls of raw materials.Application and certification of the HACCPTraceability management.External audits: IFS y BRC.Good Manufacturing Practises.

Labenne (France)

Management of the co-product from the corn.Quality controlStock managementLogistic management between France and Spain

Lyon (France)

Develop and apply the HACCP.Apply the standard of cleaning, hygiene and food safety.Good Manufacturing Practices.

Sant Sadurni D'Anoia (Barcelona)

Trabajos de limpieza. Limpieza y saneamiento de depositos,tuberias, manguerasPreparacion de disoluciones de productos enologicosSeguimiento y control de las diferentes fases de la filtracion del vino : precapas, turbidez, control presionesSeguimiento estabilizacion tartarica del vinoPreparacion pies de cuba, mezclas de tiraje de la sala de levadurasPreparacion del licor de expedicion.

Máster En Historia Y Cultura De La Alimentación

Máster Europeo de Historia y cultura de la alimentación en la Universitat de Barcelona con estancias en Bolonia ( Italia) y Tours (Francia).

Postgrado En Marketing Alimentario

Ingeniero Agrónomo, Ingeniero Agrónomo

Ingeniero Técnico Agrícola Sp Industrias Agroalimentarias

Education record