Cristina Vigil Zornoza Email & Phone Number

Barcelona, CT, ES

Barcelona, Cataluña, España

As the lead responsible for the establishment and operational management of the new hub in Barcelona, I oversee the successful launch and integration of this key location into our broader Global network. In addition, I am accountable for the operational efficiency and strategic direction of multiple offices across Europe & UAE (Berlin, Bucharest.

Barcelona, Cataluña, España

Responsible for managing three Cloudworks centers located in Barcelona with more than 700 coworkers and 330 companies.Manage a 8 people team within three buildings to achieve sales goals and execute their objectives as individuals and as a team.Creation of a collaborative environment amongst our coworkers through events and personal introductions.Meet with.

Barcelona, Cataluña, España

Responsible for managing two Cloudworks centers located in Barcelona (Sagrada Familia and Sant Joan) with 700 members and 4000 m2.Community Management teamCreation of a collaborative environment amongst our members through events and personal introductionsMaintaining company standards and expectationsManage all building operations and communicate with.

Provincia De Lima, Peru

Customer experience (journey and empathy mapping)Service design to ensure high NPS (+80 NPS achieved in cluster)Responsible for the creation of weekly events.Monitor key CX metrics to propose improvements and ensure customer satisfactionSupport the quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas.

Lima, Perú

Lead the operations of (1200 members- 10 floor building) and ensure quality controls with the community teamBuilding management process structure.Community Lead - Operations onboarding and training.Manage teams involved: Maintenance, security and cleaning (23 people)Inventory supervision according to the sales projection, ensuring stocks to cover the.

Provincia De Lima, Peru

Building management process structure.Ensure building-specific operational requirements are met for each event (elevators, HVAC,etc)Lead generation, prospecting and partnering.Set up and host weekly “social events”.

Bogotá, Distrito Capital, Colombia

Collect, track, and analyze customer feedback and suggest improvements.Develops high-level CX roadmap: set prioritization rules based on appropriate segmentation and develop guidelines and roadmap of improving CX.Maximize Customer Satisfaction & Customer Engagement.Monitor and manage customer KPIs (NPS) (+72 NPS achieved)

Naples, Florida, Estados Unidos

Assist in the development and monitoring of the budget to provide quality customer service.Anticipate and handle any guest and satisfy their needs with acceptable guidelines.Schedule the front office staff and supervise workload during shifts.Responsible for the running of the front desk by hiring and training all front desk staff.

Perú

Support Sales departments in various activities in order to excite the trade, stimulate sales and keep Red Bull top of mind in sales accounts.Build distribution and visibility during dedicated sales missions.Work at Red Bull events and selected supported events to help ensure an unforgettable consumer experience with the brand.Plan and report sampling.

Administracion Hotelera, Hotel/Motel Administration/Management

Gastronomía Y Arte Culinaria, Cooking And Related Culinary Arts, General