Cristina Vigil Zornoza Email & Phone Number

Barcelona, Ct, Es

Barcelona, Cataluña, España

As the lead responsible for the establishment and operational management of the new hub in Barcelona, I oversee the successful launch and integration of this key location into our broader Global network. In addition, I am accountable for the operational efficiency and strategic direction of multiple offices across Europe & UAE (Berlin, Bucharest, Amsterdam, Milan, Krakow, Dubai and more, ensuring seamless execution of processes, alignment with corporate objectives, and fostering high-performance cultures. My role involves close collaboration with different areas, enhance operational scalability, and drive continuous improvement across our European operations.

Barcelona, Cataluña, España

Responsible for managing three Cloudworks centers located in Barcelona with more than 700 coworkers and 330 companies.Manage a 8 people team within three buildings to achieve sales goals and execute their objectives as individuals and as a team.Creation of a collaborative environment amongst our coworkers through events and personal introductions.Meet with coworkers to resolve issues, process member terminations and other issues of complexity.Maintaining company standards and expectationsEnsuring that buildings are fully operational and processes are running smoothly.Sales:Refer prospective or existing coworkers to other locations based on their specific needs in order to meet shared Portfolio and Territory sales targets.Develop and implement lead generation and sales conversion strategies to maintain 100% occupancy.Identify the needs of prospective and existing coworkers and recommend tailored solutions responsive to their needsTour and sell space to new coworkers by articulating Cloudworks value proposition and mission.

Barcelona, Cataluña, España

Responsible for managing two Cloudworks centers located in Barcelona (Sagrada Familia and Sant Joan) with 700 members and 4000 m2.Community Management teamCreation of a collaborative environment amongst our members through events and personal introductionsMaintaining company standards and expectationsManage all building operations and communicate with market support to ensure highest level of member satisfactionMeet with members to resolve issues, process member terminations and other issues of complexity, Design and implement rules, guidelines and best practices for the community to optimize member experienceConduct tours to work towards and maintain 100% building occupancy.High level of negotiations from the initial proposal to signing of contracts.Responsible for customer care and member experience.

Provincia De Lima, Peru

Customer experience (journey and empathy mapping)Service design to ensure high NPS (+80 NPS achieved in cluster)Responsible for the creation of weekly events.Monitor key CX metrics to propose improvements and ensure customer satisfactionSupport the quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required.Lead generation, prospecting and partnering.

Lima, Perú

Lead the operations of (1200 members- 10 floor building) and ensure quality controls with the community teamBuilding management process structure.Community Lead - Operations onboarding and training.Manage teams involved: Maintenance, security and cleaning (23 people)Inventory supervision according to the sales projection, ensuring stocks to cover the monthly operation.

Provincia De Lima, Peru

Building management process structure.Ensure building-specific operational requirements are met for each event (elevators, HVAC,etc)Lead generation, prospecting and partnering.Set up and host weekly “social events”.

Bogotá, Distrito Capital, Colombia

Collect, track, and analyze customer feedback and suggest improvements.Develops high-level CX roadmap: set prioritization rules based on appropriate segmentation and develop guidelines and roadmap of improving CX.Maximize Customer Satisfaction & Customer Engagement.Monitor and manage customer KPIs (NPS) (+72 NPS achieved)

Naples, Florida, Estados Unidos

Assist in the development and monitoring of the budget to provide quality customer service.Anticipate and handle any guest and satisfy their needs with acceptable guidelines.Schedule the front office staff and supervise workload during shifts.Responsible for the running of the front desk by hiring and training all front desk staff.

Perú

Support Sales departments in various activities in order to excite the trade, stimulate sales and keep Red Bull top of mind in sales accounts.Build distribution and visibility during dedicated sales missions.Work at Red Bull events and selected supported events to help ensure an unforgettable consumer experience with the brand.Plan and report sampling activities via the dedicated online platform in a timely manner and with accuracy.

Administracion Hotelera, Hotel/Motel Administration/Management

Gastronomía Y Arte Culinaria, Cooking And Related Culinary Arts, General