● Implement and maintain scalable, reliable and secure AWS cloud infrastructure for the SaaS product in all Tiers (dev, test and production)● Automate provisioning, configuration, deployment, alerting and auto-healing using mainly Ansible, Ansible Tower, Terraform and bash scripting. ● Automate repetitive requests and tasks ● Troubleshoot and resolve issues related to infrastructure and deployment. Assist software & support teams in investigating application related issues. ● Setup deployment pipelines and performed major production releases following approved Installation Qualification protocols. Documented deviations and ensuring minimal downtime.● Overhauled and rewrote old bash/cloudformation scripts

● Provides production support of several Compliance technology applications including AML and TradeSurveillance apps. Participates in major IT outage incidents to assist in troubleshooting, diagnosis andresolution. Liaises with the management, incident managers and other technical teams to resolve theissues quickly.● Performs root cause analysis investigation for high impacting and recurring issues. Providesrecommendations for improvements and permanent issue resolution.● Reviewer and implementer of change requests ensuring changes are done properly and in adherence to thefirm’s change management standards. Assists teams to move to automated CI/CD for easier and fasterdeployments.● Evaluates requirements of development teams for new projects or application upgrades. And providesassistance for onboarding and operational processes to be in adherence to the standards. This includesmigration from on-premise to cloud infrastructure.● Plans and participates in Sustained Resiliency(SR) and Disaster Recovery(DR) exercises for supportedapplications.● Implemented automation on manual recurring

● Production support engineer for CS global web infrastructure providing daily management ofseveral Web Services environment through expert level troubleshooting, end-to-end ownership of problem resolution and change management delivery.● Handling 2nd level support and escalation doing break fix and root cause analysis for critical and business impacting incidents● Reviewer and implementer of Change requests for the team ensuring changes are done on time, properly andare implemented without any major impact resulting from the change.● Leads the shift overseeing team’s support operations, schedules and escalations. One of the main point of contact for the whole support team.Technologies: WebLogic, IIS, iPlanet, SharePoint, SiteScope, Teamsite/OpenDeploy, CA SiteMinder, SunOne Directory (LDAP)

● Senior Technical Support doing Level 2 and some Level 3 work for middleware applications and web services including Weblogic, Apache, JBoss, IIS, Websphere, ISA and R3000 in both Windows and Unix environments. The role requires combining a customer service approach to restore web hosting services with an innovative solutions approach to reduce or eliminate unplanned service outages.● Actively participates in team projects, both as project lead and implementer.● Involved in Incident management - troubleshooting incident tickets● Involved in Change management - change and project implementation● Involved in Problem management – root cause analysis investigation for high● severity tickets or recurring issues.● Manila team’s SPOC (single point of contact) for the primary account supported● Change management process owner of the team

● Developed web and batch application programs using Java, JSP, JavaScript, CSS, XML and HTML.● Responsible for coding reports using Crystal Reports and Oracle Reports. Also responsible for coding formsusing Oracle Forms 6i.● Experienced in using web-development technologies such as Spring, Struts, Hibernate and custom-madeweb-development frameworks.● Experienced in using Oracle and DB2 RDBMS and in tuning database queries.● Experienced in developing server-side batch applications using Oracle PL/SQL.● Involved in systems analysis and design and contributed to preparing coding standards, programspecifications, training manuals and user application manuals.● Involved in 3 implementation projects and 1 maintenance project for the HK gov’t agencies● Knowledgeable in the whole Systems Development Life cycle of a project● Participated in unit testing, integration testing, systems testing and user acceptance testing per project.