Cristobal Filio Email & Phone Number

Irving, Tx, Us

Plano, Texas, United States

Irving, Texas, United States

-Used Django, Python, JavaScript, GitHub, HTML, CSS to create a portfolio site. www.crisfilio.com-Created a third-person shooter rogue game using LUA, GitHub, Object-Oriented Programming, APIs, and took part in a Game Development Bootcamp for Manticore Games where I collaborated in teams in order to design, structure, and program the game. https://www.coregames.com/games/907251/borderblastCurrently learning and practicing DevOps principles and tools, and focusing on CI/CD, AWS services, Docker, Node, Kubernetes, and Jenkins.

Roles - Game Systems Developer, User Interface, Visual effects, and 3D asset creation and modeling.Skills Used:-Project planning and structural design.-Front-end and Back-end development.-Object Oriented Programming.-Data architecture and structuring.-Server resource management.-Client-Server communication.-API creation and implementation.-Testing and Debugging.-Feedback gathering and implementation.Systems:-Created a party system for players to be able to create groups and manage them. The system also allows players to select missions and handles the process of players getting transferred properly between servers. The system needs to be fast and provide information to all the clients instantly whenever players join and leave the game, create or disband parties, leave or join parties, request to join, or get invited to a party. This was a challenge due to the limitations that the server has when communicating with the clients.-Created a difficulty system for the gameplay. The difficulty increases based on the number of players, time spent in the game, and the missions cleared during a play session. The difficulty affects the number of enemy NPC spawned and their attributes, as well as the cost for item upgrades and rarity of items and enemies.-Created an item generation system. Whenever a player purchases an item, the server generates an item using a database that contains all the properties of all the items available in the game. The item generated is calculated by using several factors including the difficulty system.-Created an inventory system for players to be able to see and manage the items they have obtained during their play session.

3010 Story Rd W # 101, Irving, Tx

-Multilingual and international technical support for hundreds of customers, English and Spanish.-Proactive monitoring of network and services to ensure uninterrupted services for clients. Nagios, Meraki Routers, Google Cloud. -Consulted via telephone and via remote software to understand user problems, run through testing scripts, and ask probing questions to locate root causes.-Collaborated with the developer team to test and distribute software releases.-Reviewed support cases for technical and troubleshooting accuracy and identified needed improvements in processes.-Documented repair processes and helped streamline procedures for future technical support actions.-Trained new employees on support processes, and knowledge base.

4800 Alliance Gateway Fwy, Fort Worth, Tx

-Configured employee workstations, including all hardware, software, and peripheral devices. -Updated software versions with patches and new installations to close security loopholes and protect users. -Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns. -Explained technology-related details in easy-to-understand terms to hundreds of individuals with different technical proficiency in the company.

12221 Merit Dr # 460, Dallas, Tx

-Set up new desktop systems and networks for customers. Configured systems loading required software and server permissions. -Assisted end-users with software and hardware troubleshooting to determine the causes of system malfunction. -Disassembled computer systems to troubleshoot and resolve hardware issues. -Trained users to operate and manage hardware and software. Resolved service requests by individually troubleshooting and addressing user issues.-Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Itasca, Texas, United States

-Disassembled computer systems to troubleshoot and resolve hardware issues. -Created websites for customers using technologies like WordPress and Joomla.-Computer, network, and security systems implementation and set up for businesses and homeowners.

Computer Maintenance Technology, Computer Installation And Repair Technology/Technician

Education record