Cristobal Morales Email and Phone Number

Providing first Level Technical Support on computing products and/or peripherals.Use troubleshooting techniques and tools to identify technical defects/issues.Assign incidents in line with documented guidelines and procedures.Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated from the issue to the solution.Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating customer database.

Bilingual English-Spanish program specialist with over five years of implementing programs and grants worth over $750,000 to youth ages 14-24 of various socio-economic backgrounds in career and job training. Oversaw budgets and managed programs as well as grants from start to end including job development, community partnership, and youth recruitment.