Chris (Cristobal) Schoffer Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Responsibilities:• Generate new business and targets in line with the sales plan.• Work closely with business implementation to ensure successful integration of new customers.• Work closely with Account Management and Operational teams to ensure ongoing customer satisfaction.• Provide client and target information to manager for "sales planning" and forecast activities (including prospect qualification and local market intelligence)• Maintain Customer Relationship Management tool.• Increased revenue by 10% in by 2015 from current customer segment.

Auckland, New Zealand

Responsibilities:• Operate as the lead point of contact for any and all matters specific to your customers• Build and maintain strong, long-lasting customer relationships• Develop a trusted adviser relationship with key customer stakeholders and executive sponsors• Ensure the timely and successful delivery of our solutions according to customer needs and objectives• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders• Forecast and track key account metrics• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment• Assist with high severity requests or issue escalations as neededMajor Achievements:• Developed new business relations/partnerships with key stakeholders within the travel industry.• Revenue Stream diversification. Minimize risk by further diversifying portfolio of customer segments.• Developed a solid pricing foundation, a fall back structure that allows to regroup plan and execute. Enabled New Zealand branch to react to market changes fast. Created a pricing plan based on past data and past/current trends for tactical activity with a clear view of what and when to release product into market.• Increased revenue by 10% by Sep 2015 from current customer segment.

Auckland, New Zealand

Responsibilities:• Produce zero fuel weights, load plans, load sheets and post departure messages, in conformance with all regulatory, airline and aircraft specifications.• Contribute to the maximisation of profitability by effectively planning for the utilisation of available space and accurate payload / trim calculations.• Accurately determine aircraft operating weights and centre of gravity calculations.• Interface effectively with other departments, service providers and customer airlines to effectively coordinate all load control activities.• Contribute to the maintenance of on-time performance through effective analysis and decision making.• Complete electronic sign-off of load sheet and deliver to aircraft for final signoff by Captain.Major Achievements:• Ensures all day to day activities are carried out using best practise systems and processes.• Demonstrates a strong knowledge of technical specifications for a large fleet of aircraft.• Successfully displays the ability to lead and work effectively in team environments, as well as operate within tight deadlines.• Licensed to produce load sheets for the entire Air New Zealand jet engine fleet (B737, B767, B772, B773, B788, B744 and A320).

Auckland, New Zealand

Responsibilities:• Manage and lead all day to day business operations, sales and financial performance.• Manage all HR aspects for 11 staff, including recruitment, rostering, health and safety and individual / team performance.• Increase the company’s revenue by developing marketing strategies in accordance with sales objectives.• Set and monitor sales and operational budgets throughout the year, and prepare regular reports for senior management.• Liaise directly with agents and wholesalers to ensure a high standard of service is maintained. • Analyse competitors' products, services, market trends and customer demand, and provide input into sales and marketing strategic planning.• Lead key account management and new business development.• Manage key supplier and service provider relationships. Major Achievements:• Developed and implemented various initiatives which increased revenue, created and sustained business relations with key stakeholders, and ensured a high standard of flight operations. Created a number of KPIs / variance analyses using ratios that were taken up for use by the whole network.  Reduced aircraft turnaround by ten minutes through creating a more efficient culture among airport staff.  Designed several MS Excel spreadsheets to enable a clearer view of annual and monthly sales, market share (including all destinations key to the operation ex Auckland).• Cultivated a strong team identity and a cohesive working environment between sales and operations, leading the team to becoming one of the highest performers in the company.• Achieved and exceeded challenging sales and business development targets, maintaining a strong presence in a highly competitive market, despite the brand’s deteriorating representation. Exceeded targets by 6% on average, peaking at 20% in 2010.  In 2008, despite the recession, increased turnover by 12% with 15% reduction in capacity. Increased market share by 10% over five years.

Auckland, New Zealand

Auckland, New Zealand

Major Achievements:• Responsible for training new and current staff in customer services, sales and internal business systems.• Received numerous customer and managerial commendations for providing a consistently high standard of support and service.• Demonstrated strong skills in prioritising, multitasking and time management.

Master Of Business Administration (Mba), Operations Management And Sustainability

Bachelor Of Commerce (B.Com.), Marketing/Marketing Management, General