Senior Manager
Current- Project managing Finalta’s multi-client, multi-country y programs to ensure that they are delivered on time and high quality- Overseeing and constructing client deliverables to ensure the highest possible quality, including insightful client key findings reports and quantified recommendations- Line managing a team of analysts with responsibility for recruiting, coaching, developing and improving the team’s individual and collective performance;- Managing key client relationships throughout and beyond the benchmarking cycle to ensure maximum satisfaction and relationship development- Presenting results to clients and disseminating key messages amongst key audiences and stakeholders- Planning for client workshops, preparing relevant materials, delivering/facilitating and creating the action report or other follow up deliverables- Developing and managing the development of thought leadership research articles, covering retail banking best practices, industry trends, and insights- Successfully developing new business for Finalta in terms of recruiting benchmarking peer groups, developing new markets and/or launching new products- Providing input to and leading the implementation of key company improvement initiatives, such as the development of new products.