Provides customer service, remote, outstation and onsite technical support with over 10,000+ users from Qatar Airways Head Quarters to different site locations.Manage service requests configuring apple devices through AirWatch MDM and assigning through Apple Business Manager. Support the MAC devices migration from AirWatch to JAMF from enrolling to unenrolling profiles, renewal of encryptions and managing devices with JAMFCloud.Attend calls for IM and ITSR with HP Service… Show more Provides customer service, remote, outstation and onsite technical support with over 10,000+ users from Qatar Airways Head Quarters to different site locations.Manage service requests configuring apple devices through AirWatch MDM and assigning through Apple Business Manager. Support the MAC devices migration from AirWatch to JAMF from enrolling to unenrolling profiles, renewal of encryptions and managing devices with JAMFCloud.Attend calls for IM and ITSR with HP Service Manager and IT Service Portal. Configure and setup new or existing devices, software installation, data transfer, hardware upgrades, and replacements. Conducting in-depth technical investigations in line with systems that are experiencing issues with the following: faulty hardware, outdated applications, uninstalled or incompatible drivers, corrupted files or operating systems, profiles, incorrect organization units, and outdated policy, registry.Re-image devices with SCCM PXE-boot, Update Machine and User policy. Deployment of software via SCCM from device collections to additional resources and membership updates. Set up MAC devices from installation of operating system, troubleshooting and including the integration of Mobile Device Management Profile.Manage asset records from technical recommendation, purchasing, and assignment to disposal through the ITAT System. Show less

Manage SharePoint Sites from User Interface Design to Site Restrictions. Invite and assign permission tostakeholders or external users for project site access. Utilize Aconex and BIM360 for project administration and data management. Project Progress Monitoring/Tracking.Install, upgrade, support, and troubleshoot Windows OS, authorized desktop applications, hardware, andperipheral equipment. Manage administrative functions, including back-ups, upgrades, recovery, and disk space… Show more Manage SharePoint Sites from User Interface Design to Site Restrictions. Invite and assign permission tostakeholders or external users for project site access. Utilize Aconex and BIM360 for project administration and data management. Project Progress Monitoring/Tracking.Install, upgrade, support, and troubleshoot Windows OS, authorized desktop applications, hardware, andperipheral equipment. Manage administrative functions, including back-ups, upgrades, recovery, and disk space management. Hardware components inspection and testing as required. Create User and password Reset in Azure AD / MS 365. Show less

IT Support and Coordinator, aiding the regional ICT team. Troubleshoot malfunctioning IP phones, PC andLaptops. Control the records/Inventory of the branch devices, conduct assessments to specifications andperformance for employees and project utilization.

On-site IT support, responsible for PC/Laptop purchasing and network set-up. Re-imaging and installation of applications. Create user's accounts, and groups, and execute password Reset in users in Active Directory On- Premise including Group Policy implementation to machines or users.Project monitoring and administration of Inspection Requests governing MEP proceedings.

Collaborated with a cross-functional team of developers, designers, and testers to develop and maintain web applications using PHP, MySQL, HTML, and CSS.Actively participated in the software testing process, conducting unit testing, integration testing, and regression testing to identify and resolve bugs and ensure the quality and stability of the applications.Implemented front-end designs using HTML and CSS, ensuring responsive and visually appealing user interfaces across… Show more Collaborated with a cross-functional team of developers, designers, and testers to develop and maintain web applications using PHP, MySQL, HTML, and CSS.Actively participated in the software testing process, conducting unit testing, integration testing, and regression testing to identify and resolve bugs and ensure the quality and stability of the applications.Implemented front-end designs using HTML and CSS, ensuring responsive and visually appealing user interfaces across different devices and browsers. Show less