Strategic Account Representative
• Managed music and athletic sales territory (12 states) activities involving new construction (bond) in the K-12 and college/university markets. • Tracked sales pipeline using SalesForce (CRM): documented sales calls, updated/amended contacts, completed quotes, contracts/bids and orders, processed custom projects, managed margin levels, and applied probability classification to open quotes. • Maintained technical and solution-based product knowledge, while prioritizing simultaneous projects with competing scope/breadth requirements and deadlines. Adhered to designing, quoting, ordering, and delivery/installation policies and procedures. • Completed customer quotation, bidding and ordering requests in a timely manner by providing consultative sales support that reviewed and recommended the appropriate music, athletics and performing arts products. • Teamed with other departments-applications design, customer service, manufacturing and shipping-to ensure optimal flow of the order-to-delivery process for maintaining high-customer satisfaction rates. • Planned and conducted strategic field visits with territory reps for presenting to key decision makers, including school administration, facility planners, contractors and designers requesting solution-based products. • Developed comprehensive quoting and bidding documents, incorporating company products into complete package at competitive pricing for achieving vendor specification. • Provided post-order, customer-centric sales support by dealing directly with customer inquiries or triaging them through the appropriate channels.• Prioritized the collection and management of new construction blueprints, CAD files and related layouts for building products into designated space, ensuring appropriate solutions and adhering to spacing requirements. Designed storage and staging layouts into existing space.• Attended conventions for building relationships, promoting products and developing leads.