Support Specialist Ii
CurrentProvide support to internal and external customers by performing a variety of sales support-related tasks and activitiesSupport field sales, and call center sales and service teams in a manner that will help them gain and keep customersBuild and maintain customer relations by providing excellent customer serviceRespond promptly and professionally to all customer and sales team requests, complaints and inquiriesProvide internal and external customers with updated information and status on requests or transactions including order status on delivery schedules and/or delaysReceive, process, and confirm all phone/email communications in a manner that meets or exceeds Quality StandardsComplete all tasks or assignments in a high quality, accurate, timely and compliant manner.Understand priorities and proficiently move from one task to another as needed or as requestedMeet or exceed department Performance Metrics and StandardsSuccessfully complete training on systems, processes, policies and procedures and productIntroduce and promote new products or promotions and use upsell or associative selling techniques when applicable in customer interactionsCommunicate closely with manager and team leads to promptly escalate concerns and questions or seek help as neededPerform other duties as assigned