Cristopher Gutierrez Email & Phone Number

Bastrop, Texas, United States

●Responsible for hiring, training, developing and retaining a multicultural workforce of over 100 active employees.●Direct liaison between client and corporate chain of command.●Scheduling labor based on clients demand in a fast paced and fluid work environment.●Enforcing company policies and quality control standards.●Compiling weekly reports of hours used versus hours requested and reconciling damage claims for the site.●Managing employee performance, work quality and… Show more ●Responsible for hiring, training, developing and retaining a multicultural workforce of over 100 active employees.●Direct liaison between client and corporate chain of command.●Scheduling labor based on clients demand in a fast paced and fluid work environment.●Enforcing company policies and quality control standards.●Compiling weekly reports of hours used versus hours requested and reconciling damage claims for the site.●Managing employee performance, work quality and productivity based on KPIs.●Leverageaging internal technologies to drive client satisfaction. Show less

●Responsible for managing a fleet of 11,000 rental vehicles in a high demand, fluid market.●Directed In-fleeting, inventorying, product placement, loss prevention, recovery and registrations for all vehicles in fleet.●Assisted supply chain managers with effective asset allocation, including outsourcing of maintenance services and auctioning of vehicles.●Hired, trained and scheduled all inventorying and registration staff.●Coordinated vendor relations for drivers, detailers and… Show more ●Responsible for managing a fleet of 11,000 rental vehicles in a high demand, fluid market.●Directed In-fleeting, inventorying, product placement, loss prevention, recovery and registrations for all vehicles in fleet.●Assisted supply chain managers with effective asset allocation, including outsourcing of maintenance services and auctioning of vehicles.●Hired, trained and scheduled all inventorying and registration staff.●Coordinated vendor relations for drivers, detailers and EV charger providers.●Ensured sufficient fleet availability for 24 local market locations and 1 major airport.●Managed the location with the largest EV fleet in the country composed in its majority by Tesla vehicles.●Reconciled weekly vehicle use reports and ensured revenue collection for all vehicle contracts. Show less

●Payroll and Scheduling: In charge of weekly payroll and scheduling of a workforce encompassing more than 200 active employees.●Productivity and Tracking: Tracking daily employee productivity. Addressing productivity concerns with employees and doing quarterly performance evaluations.●Unionized Work Group Management: Work group management in accordance with Collective Bargaining Agreements for more than five different unionized work groups across different work areas.●Multi Level… Show more ●Payroll and Scheduling: In charge of weekly payroll and scheduling of a workforce encompassing more than 200 active employees.●Productivity and Tracking: Tracking daily employee productivity. Addressing productivity concerns with employees and doing quarterly performance evaluations.●Unionized Work Group Management: Work group management in accordance with Collective Bargaining Agreements for more than five different unionized work groups across different work areas.●Multi Level Management: Communicating corporate goals and expectations to operations managers. Quarterly and yearly evaluations along with improvement plans for low performing staff.●High Demand Business Management: In charge of operating a highly fluid work environment encompassing individual staff and customers from different backgrounds and nationalities. Navigating through employee and customer issues, cost control and revenue generating channels in accordance with corporate goals.●P&L Analysis: Using P&L reports to make financially favorable decisions on a day to day, shift to shift basis. Communicating priorities to assigned teams and ensuring daily gameplans reflect the planned strategy.●Market Share Champion: Protecting market share by ensuring the operational practices are in line with quarterly and yearly business plans. Successfully keeping the company at top of market for the entirety of tenure at the location.●ACHIEVEMENTS: Record breaking profits and sales for 12 consecutive months while at the location during the COVID 19 Pandemic.●Achieved CEO' team award for 24 consecutive months of staying at #1 in market share at the most profitable location in the country.●Winner of National NPS contest for customer satisfaction in the first quarter of 2023. Show less

●Leading airport operations in a high demand fluid work environment.●Cost Control: minimize cost by process implementation across several operational areas such as; first point of loss, employee scheduling, equipment and supply ordering, customer service and rental auditing.●Hiring: Candidate pre-screening and onboarding in accordance with state and federal labor laws. Experienced interviewer, with specific attention to candidates that align with long term company goals.●PCR and… Show more ●Leading airport operations in a high demand fluid work environment.●Cost Control: minimize cost by process implementation across several operational areas such as; first point of loss, employee scheduling, equipment and supply ordering, customer service and rental auditing.●Hiring: Candidate pre-screening and onboarding in accordance with state and federal labor laws. Experienced interviewer, with specific attention to candidates that align with long term company goals.●PCR and Revenue Generation : Reviews employee sales performance daily and communicates areas of improvement. Drives sales through the use of incentive programs and personal goal setting initiatives in the work place.●Airport Leader: Main point of reference for all rental car related business and operations. Hiring and scheduling of new operations and shift managers.●Customer Champion : Continuously drives customer satisfaction through efficient use of customer portals. Resolves customer issues in a timely and efficiency manner keeping company's stake in mind at all times. Show less

●Shift Management: Supervising of daily shift to ensure productivity and safety procedures are followed.●Time and Attendance: Attendance monitoring for assigned work group according to company policy.●Audits: Revise weekly rentals and identify potential deviations from company policy●Shift Planning: Creating and implementing daily game plan for fleet and counter employees.