• Proficient in Handling Computer – Encoder, Pc Trouble Shooting, PC Maintenance, Network Troubleshooting, MS Office.• Graphic Artist / Graphic Design– Technically knowing how to make a Caricature which is the art of creating a design of exaggerating the representation of a person for comic effect using Adobe Photoshop.• Good Handling in Monitoring and Maintaining CCTV Cameras.• Basically, has technical know-how in website DevelopmentMarch 23, 2021, and present,•For the past year in my career at Customer Frontline solutions, I became a Team Lead, I handle 10person with different tasks, and also in my career in this company I was also offered to be an Incident Manager but I refuse instead I accept Half of the workload and stay as Team Lead although my current position is dual but still manageable,Being a Team Lead and Incident Manager is challenging for me, but everything is smooth since there's a Head that always Guides me, and all tasks are executed properly.•Proficiently Handling Jira Confluence Ticketing System with Admin User Level.o Managing Advisory for Incident Report and Schedule Maintenance Activity.o Preparing Incident Reporto Communicate with upper management if major issues are found in the IT system.o Logging all incidents and their resolution to see if there are recurring malfunctions.o Prioritizing incidents according to their urgency and influence on the business.o Overseeing the incident management process and team members involved in resolving the incident.o Cater/Attend to Client concerns and Inquiries via Social mediao Conducting quarterly performance reviews.o Managing Weekly and Monthly Performance reporto Empowering team members with skills to improve their confidence, product knowledge, and communication skills.o Keep abreast of Changes in the Standards, Technology, or Methodologies.o Give Direction, Guidance, Coaching, and Mentor Team Members.o Review assignments for accuracy and quality for the Team Members.o Delegate tasks and Responsibilities to Team Memberso Coordinate Application of software releases and Changeso Attend Meetings, Training, or Seminaro Managing the day-to-day activities of the team.o Motivating the team to achieve organizational goals.o Developing and implementing a timeline to achieve targets.