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Monitoring and tracking of more than 40 commercial accounts. Monitoring and tracking of more than 135 self-service kiosks. Resolution of more than 5,000 cases related to hardware and software problems. Accreditation and tracking of balances within the platform. Reconciliation and validation of payments and collections to suppliers. Training of more than 3,000 users in the use of the platform. Coordination and follow-up of the purchase and sale process of more than 50,000 units of electronic tolling devices.Main achievements:● Coordination of commercial relations between suppliers, attending to key negotiations and resolving critical conflicts, which resulted in a 30% increase in the global operating volume.● Implementation of customer experience and customer journey models to improve incident resolution processes, improve customer satisfaction and increase customer loyalty.

Training of more than 200 students in the areas of:Leadership and Social Responsibility, Life and Career Planning and Organizational Psychology.

Imparting the following classes at Primary level within the Tlamatchtilcalli Elementary School, Coyoacán.- Mathematics.- Spanish.- Natural Sciences.- Civic and Ethical Education.- Arts Education- The entity where I live

External Evaluator by CENEVAL:- Evaluation of more than 50 teachers in the ECODEMS Program.- Creator of more than 50 advanced difficulty tests for the ECODEMS program.

Responsible for the opening of Telebachillerato Comunitario Número 108:Imparting the following subjects:- Introduction to Social Sciences.- Ethics and Values I and II.- Ethics and Values II.- History of Mexico I.- Detection of the needs of the student community in an area with high levels of insecurity and poverty.- Regulation of the educational content based on the needs of young people, providing them with useful knowledge that is always contextualized. Planning and logistics of the school's participation in the following events:-Writing communiqués for students and parents.- School Zone No. 49-BG School Choir Competition, School Cycle 2014-2015.- Commemoration of the Centennial of the Constitution of 1917.- Expo-orientation for High School Level 2015.- Closing of the 2014-2015 school year.Continuous evaluation of teachers through:- Approval and supervision of their work schedule.- Punctuality.- Classroom observation.- Evaluation by the students.- Feedback to teachers with work suggestions.Continuous evaluation of students through:- Discussions.- Written exams.- Expositions evaluated with rubrics.Management of the following needs of the institution:- Elaboration of reports addressed to the General Directorate of Telebachilleratos.- Writing communiqués for students and parents.- Coordination of the financial administration of the institution.- Coordination of educational support material and study plans.- Coordination of spaces.- Coordination of cleaning staff.- Coordination of food sales personnel.