Cristopher O. Email & Phone Number

Roslindale, MA

• Image, deploy, maintain, repair, and upgrade PCs, laptops, thin clients, printers, and handheld devices.
• Monitor ticketing system for new tickets and follow up on open/past due tickets
• Ensure that support ticket information is current, accurate, and complete. Document the resolution.
• Proficient with end user Citrix and thin client support.
• Proficient in Identifying and repairing network basic connectivity issues
• Maintain documentation and hardware inventory

Wellesley, Massachusetts, United States

• Resolved any issues related to computer software or hardware.
• Installed & Tested Cat5.
• Installed Routers and Switches.
• Configured IP Phones.
• Upgraded Hardware.
• Printers Set-up Local and wireless.

Wellesley Hills, Massachusetts

• Supervised, managed, and completed all building maintenance, including HVAC, plumbing, plastering, electric, and snow removal.
• Collaborated with colleagues to analyze and problem-solve efficiently and effectively to minimize downtime and spending.
• Provided friendly and consistent services to elderly residents

Mansfield, Massachusetts, United States

• Accurately designed and printed requests by field engineers in MicroStation.
• Managed and updated MicroStation maps and files
• Revised and designed blueprint and work orders for installers (fiber optic)

Associate'S Degree, Computer Information Systems

Computer Aided Design Certificate, Design

Associate'S Degree, Engineering Design