Cristopher Pinto Email & Phone Number

Odivelas, Pt

Lisboa, Portugal

- Conduct thorough reviews of social media content to ensure compliance with internal policies and international regulations. - Serve as the point of contact for team leaders to enhance communication and expedite pending tasks, streamlining operational processes. - Prepare and submit bi-weekly scheduling reports to support billing and financial tracking. - Participate in company-designated wellness sessions to promote employee well-being. • Attending wellness sessions marked by the company.

Lisboa, Portugal

- Analyze PKT and SLA performance metrics in alignment with client requests across various markets.- Lead the recruitment process for Operations, overseeing staffing initiatives for multiple projects.- Conduct onboarding meetings with new hires to ensure they have access to all essential tools and resources.- Develop tailored growth plans based on the needs of associates and clients to drive professional development and service excellence.

Lisboa, Portugal

- Team Leader for the Portuguese and Spanish markets, driving performance and operational excellence.- Evaluate KPI and SLA targets, providing coaching and support in identified areas for improvement.- Coordinate staffing according to client headcount requirements, leveraging associates across various countries and live events.- Conduct daily meetings with Assistant Managers to review key topics and operational priorities.- Facilitate weekly meetings with the VP of Production and Country Manager to align on strategic initiatives.- Participate in Weekly Business Review (WBR) and Monthly Business Review (MBR) meetings to discuss critical performance insights and action items.

Lisboa, Portugal

- Provide daily coaching to ensure adherence to KPI and quality targets in accordance with client specifications.- Prepare and submit schedule corrections and billing reports to maintain accuracy in financial tracking.- Oversee nesting processes to ensure retention of knowledge acquired during training and facilitate access to essential tools.- Lead various internal pilot programs aimed at enhancing the functionality of internal tools.- Conduct weekly sync meetings with fellow team leaders to identify areas for improvement and analyze trends across different markets.- Collaborate with Quality Assurance teams to develop new learning opportunities and oversee their implementation.

Lisboa, Portugal

- Analyze customer inquiries and support interactions to identify patterns and trends, leveraging data insights to drive improvements in support processes and overall guest experience.- Collaborate with cross-functional teams, including Product and Engineering, to provide actionable insights from customer feedback, informing the development of features that enhance the Airbnb platform.- Conduct regular assessments of support metrics and performance indicators, delivering reports that highlight opportunities for operational efficiencies and service enhancements.- Develop and maintain comprehensive documentation of support processes, analytics reports, and user interactions to ensure knowledge continuity and facilitate the onboarding of new team members.- Serve as Team Coordinator for new hires, guiding them through the onboarding process and ensuring they have the necessary resources and training to succeed.- Actively participate in training and development initiatives, utilizing data to recommend targeted training programs that enhance team performance and improve customer satisfaction outcomes.

Nueva Esparta, Venezuela

- Develop detailed blueprints tailored to project specifications, ensuring compliance with architectural standards and client requirements. - Create 3D visualizations of designs to enhance presentations for clients and stakeholders, effectively communicating project concepts. - Conduct client meetings to provide project updates, discuss design iterations, and outline next steps in the architectural process. - Perform site visits to construction locations to oversee ongoing work, ensuring alignment with design plans and quality standards. - Collaborate with multidisciplinary teams to integrate feedback and optimize design solutions, fostering innovation and efficiency in project execution. - Utilize industry-specific software tools for design and modeling to enhance accuracy and streamline workflows.

Nueva Esparta, Venezuela

- Develop innovative furniture design concepts and remodeling schemes, preparing comprehensive project presentations for prospective clients while conducting in-store gallery presentations that effectively communicate features of ready-to-install furniture and bespoke design solutions.- Contribute to a family-owned business, leveraging collaborative practices to enhance customer experience and brand loyalty while assisting the general public during walk-in exhibitions to showcase design expertise and foster client engagement.- Create high-quality imagery for all displayed furniture pieces, facilitating personalized modifications to meet client preferences, and manage the company's accounting records and payroll processes to ensure accuracy and compliance with financial regulations.- Collaborate with cross-functional teams to integrate client feedback into design iterations, enhancing product offerings and market appeal, while staying updated on industry trends and materials to inform design decisions and maintain competitive advantage.

Digital Desing

Master Of Architecture