Cristopher Solano Cordero Email & Phone Number

Curridabat, Cr

As a Business Investigation Specialist at Amazon, I play a crucial role in safeguarding the integrity of our business operations. My primary responsibilities include:Conducting Initial Investigations: I identify potential fraud patterns within business accounts in the USA, Mexico, Spain, United Kingdom and France by performing thorough investigations, ensuring that we maintain a trustworthy marketplace.Client Engagement: I establish and manage phone meetings with diverse businesses to verify information, provide insights into the benefits of Amazon Business, and facilitate account activation in the USA, United Kingdom, and Spain.Reporting and Analysis: I generate detailed weekly reports on business verification rates, analyzing data to identify areas for improvement and proposing actionable solutions to enhance our verification processes.Cross-Functional Collaboration: I work closely with internal teams to ensure the effective implementation of fraud prevention strategies and to enhance the overall customer experience.Ticket creation and monitoring: Manage and process various administrative tasks, including creating and tracking ticket requests for non-productive time requests, and other employee-related matters.Through my role, I have developed strong analytical and communication skills, along with a deep understanding of B2B sales dynamics, enabling me to contribute to the growth and success of Amazon Business.

Costa Rica

As a Customer Service Associate at Amazon, I served as a vital link between customers and sellers, ensuring a seamless shopping experience. My key responsibilities included:Customer Interaction: Engaged with customers through email, chat, and phone calls to address inquiries, resolve order issues, and provide product information, maintaining a high standard of customer satisfaction.Seller Coordination: Acted as an intermediary between customers and sellers, facilitating effective communication to resolve issues related to product listings, shipping, and returns, which enhanced seller performance and customer experience.Problem Resolution: Utilized strong problem-solving skills to address and resolve complex customer inquiries related to seller transactions, ensuring that both customer and seller needs were met promptly.Sales Support: Assisted in promoting and upselling products by providing customers with relevant information and recommendations based on their needs, contributing to overall sales growth for the platform.Feedback Loop: Collected and communicated feedback from customers regarding their experiences with sellers, helping to identify areas for improvement in seller performance and product offerings.

Bachelor'S Degree, Computer Systems Engineering

Technical Degree, Data Analysis

Técnico Medio, Ejecutivo Para Centros De Servicio