Troubleshooting in cloud hosting, VPS and dedicated servers.Troubleshooting on servers with Linux and Windows operating systems.Configuration and administration of control panels such as cPanel, DirectAdmin, and Plesk.DNS administration and configuration.Troubleshooting SQL databases.Management of service migrations (Websites, email service, databases, etc.).Experience in Helpdesk support, providing solutions and effective assistance to users on tickets.Configuring email accounts on mobile devices, desktop computers, etc. (POP and IMAP Protocols).Execution of internet technologies, covering DNS, HTTP, SMTP, POP3, FTP, SSH, domains, Apache.Effective use of FTP utilities for file transfer.Troubleshooting on websites built in PHP, HTML, CSS.

Technical support in web hosting services.Web servers monitoring.Customer service through chat, calls and ticket system.Email configuration on mobile and desktop.  IMAP and POP3 protocols. Configuration and administration of WHM/cPanel accounts.Management of MySQL databases.Management of Linux terminal of web servers.Remote connection with client using Teamviewer and AnyDesk.Administration and configuration of electronic billing systems 4.0 SICOFI.Troubleshooting in mail services, WordPress websites and CDFI tax folios systems.Installation and deployment of Open Source systems (WordPress, Joomla, Nextcloud, Moodle).DNS administration and configuration.

Guidance and troubleshooting in customer service, user account management and product sales

Monitoring and troubleshooting of incidents in the network infrastructure that provides service to users.Costumer service through chat, calls and ticket system.Internal support (mail services, routers configuration, servers monitoring).Managment of technical staff on site.Reports of global infraestructure incidents.

Web development according to datelines

Responsible for managing content, updating sliders, adding, modifying or deleting elements, responsive design, uploading files to the server.cPanel account management.