Cristopher Cardenas Email & Phone Number

Apollo Beach, Florida, United States

• Plan, create, and maintain, corporate level infrastructures for Businesses across multiple company fields. • Design, configure and Impliment Network infastructers using either Unifi, Cisco, or Meraki equipment• Troubleshoot and resolve Network, Mobile, and PC issues including Windows, Mac, and Linux desktop computer based systems. Ranging from one or two end-clients to more than 200 connected workstations. • Document, report, and present findings and information on a regular basis to clients and company. • Organize, travel, and manage a team of 10 or more throughout Central and Southern Florida. • Handle ticket and work orders requests in order to properly respond to critical situations and needs. • Maintain clear User Accounts and Network access using Active Directory and Group Policy for mulitple companies.

Tampa, Florida, United States

Determine the appropriate course of action within the incident management process (ITIL).Works under limited supervision on non-routine, moderately technical assignments.Regularly use judgment in work assignments and decision making that affect operations.Provide a solution to technology related problems, issues and questions, or escalate them to the appropriate supportareas.Utilize and update knowledgebaseFollow-up on existing issues to ensure satisfactory and timely customer resolution (incident closure)Update and close ServiceOne tickets for work being performed.Maintain technical/professional knowledge by reviewing publications, establishing personal networks, attendingtraining.Provide initial phone support/first contact resolution of desktop/laptop problems and application interface issuesfollowing the guidelines for IT Service Desk.

Tampa, Florida, United States

• The Desktop Support Technician II is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands• Work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, in person (for walk-in customers) and self-service through our ServiceNow Ticketing system• To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac), tablets, phones, perrifirals and across a range of software applications• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary• To accurately record, update and document requests using the IT service desk system• To install and configure new IT equipment• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization• To create, maintain and publish relevant support documentation to assist all staff/students in the quick resolution of their incidents and service requests and enable users to become more self-sufficient• To travel to multipel locations within the Lazydays Network as needed.

Florida, United States

Florida, United States

Monitor Service Desk activities across various delivery centers to ensure best in class service provided to users.Execution, implementation, configuration, maintenance of End-User, peripherals and Network systems.Managing issue resolution through a good working knowledge of company systems, procedures, and policies, and information sources.Reviewing and resolving (or escalating when need) helpdesk tickets assigned to the Tier II Operations Systems Technician Team.Managing compliance to Standard Operating Procedures, Instruction Manual, and global processing Playbook.Understand and support multiple range of systems and software ranging from Cisco, VMWare, Citrix, Windows, Apple, Server and LAN/WAN operations.Working closely with the ESP analytical team in developing KPI metrics and dashboard reporting.Providing data analytics support for continuous improvement activities.

· Plan, create, secure, maintain, and operate corporate level infrastructures for Businesses ranging to Warehouses, Law Firm, Resorts, Banks, and large corporations in all IT aspects Desktop Support to Network Control. · Troubleshoot and resolve peripheral, network, and desktop station issues including Windows, Mac, and Linux desktop computer based systems. Ranging up to 200 connected workstations. · Document, report, and present findings and information on regular basis to clients and company. · Organize, travel, and manage team of 5 or more throughout Central and Southern Florida. · Do on-site evaluates and diagnostic for clients, from software to hardware such as Desktops, Servers, and Network. · Work with VMware, Server, Linux, Windows, Mac as needed to resolve claims and issues. Both onsite and remote. · Handle claims, tickets, issues, and work orders in order to properly respond to critical situations and needs.

· Installation, ongoing maintenance and support of IT equipment, including–but not limited to: Laptops and Desktop computers, Telecoms equipment, Printers and scanners, Workstation maintenance, cabling work. · Managing the imaging and backup of all workstations and laptops, · Strive for compliance with all company policies and guidelines, specifically our IT and Health and Safety protocols, · Maximize availability of all IT equipment and infrastructure. · Continuous pursuit of greater equipment efficiency, alongside cost reductions, · Deliver an outstanding level of service and support to your customer base, · Handle claims, tickets, issues, and work orders by levels of severity. · Carry out change management requests as required, which will necessitate out of hours work,· Liaise with contractors and external suppliers, to clearly communicate technical issues and uphold Amazon’s standards, · Provide information technology support and/or input to site-wide and team projects and initiatives, · Conduct trials and testing of all equipment, · Proactive management of assets and inventory: run checks and audits in line with industry standards and processes, including Return Merchandise Authorization (RMA), · Provide IT support to senior engineers as required, including some out of hours commitments.

· Installs, assembly, troubleshoot and resolution of laptop and desktop computers, network infrastructures, and peripherals such as printers, hubs, routers, and the like. · Act as technical support resource to clients, users, and staff. · Assist in planning, design, research, and acquisition of new or upgraded hardware, software, and networking systems. · Interact directly through ticket based system, email, or phone with staff, clients, and users on a regular basis. · Ability to lead team of 3 to 5 technicians and associates. · Work on claims, tickets, issues, and work orders as they come in to maintain a clear availability.

• Build Relationships: Is friendly and open in interactions with others, making them feel at ease. Demonstrates a genuine interest in people, their business and their technology needs • Drive for Results: Is accountable for Tech Services Sales, Margin and TSAT. Puts in sustained effort to accomplish desired results. Experience and interest in using reports and metrics to shape vision, goals/objectives • Listening: Listen Attentively: Asks questions to clarify others' comments and ensure understanding of the key messages. Listens to others' comments without interrupting. Is able to listen to a customer’s concerns and asks open ended questions to help identify needs and present solutions • Establishing Trust: Show Integrity: Establishes trust with customers; is a trusted advisor and able to maintain confidentiality • Managing Execution: Work Effectively & Efficiently: Prioritizes effectively and focuses on appropriate details, so work gets done accurately • Leveraging Diversity: Works cooperatively with people who have different backgrounds, knowledge, styles, talents, perspectives, values and beliefs • Technical Ability: The Certified Tech will be required to pass the Staples Technical Certification process as well as the COT Tech Assessment before working on customers’ PCs and networks