Cristopher Jayson Cetron Email & Phone Number

Dubai, AE

Arthaland Century Pacific Tower 5th Avenue Corner 30th Street Taguig City, 1634 Metro Manila

Philippines

Philippines

Promotes SMDC properties through advertisements and other effective strategies Sources potential clients and provides excellent customer serviceDevelops and maintains client database Prepares and facilitates effective client presentationAssists clients in completing all required documentation to book the saleAchieves monthly sales goalsRepresents SMDC in.

Khaleej Al Arabi Street P.O. Box 5546 Abu Dhabi, UAE

Timely attend all the telephone calls using clear and professional language, and answer telephones using appropriate telephone etiquette.Assist with typing of the sales correspondence, i.e. answering email, confirming food and beverages arrangements menus, BEO, FP, memos etc.Compose, publish and distribute Function Sheet to all department heads and.

• Performed Various Responsibilities such as:
• Handles inbound/outbound calls and handle disputes. Handles 3rd party accounts.
• Update accounts demographics.
• Make customers aware of late fees for payments not made on time.
• Include collection calls and/or correspondence in a fast paced goal oriented collections.
• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.

Transcom Center Building, Las Fiestas Road Tiendesitas Pasig City

• Performed Various Responsibilities such as:
• Offer full range of customer service via correspondence.
• Processed refund and credits for customer.
• Managed escalation and provide timeframe when the issue will be resolved.
• Managed complaint on behalf of the customer and provide resolution for customer satisfaction. Provide timescales when the issue will be resolved. Response to the client using business writing

RCBC Plaza, 27th Floor Yuchengco Tower 1, Ayala Avenue Makati City

• Performed Various Responsibilities such as:
• Handles inbound/outbound calls and handle disputes. Handles 3rd party accounts.
• Update accounts demographics. Responsible for monitoring and maintaining assigned accounts-
• Make customers aware of late fees for payments not made on time.
• Include collection calls and/or correspondence in a fast paced goal oriented collections.
• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.

Al Khor Community, Al Waha Club P.O. Box 22166 Doha, State Of Qatar

• Performed Various Responsibilities such as:
• Operated PABX switchboard, answered inquiries through emails. Dealt with all customer related inquiries and took bookings for sports, recreational and social activities of members and guests.
• Performs administrative and office support activities for multiple supervisors. Fielding telephone calls received and directed visitors, word processing, creating spreadsheets and presentations.
• Perform clerical activities such as filing, typing, word processing, photocopying and mailing out material and mail sorting.
• Ensured the attendance logbooks are filled in by members and guest
• Administered all food-and-beverage-related reservations and bookings of field trips, classes’ lessons and various other activities.

Al Khor Community Library, Al Khor Community, Al Waha Club P.O. Box 22166 Doha

• Performed Various Responsibilities such as:
• Provided and ensured that all Qatargas and Rasgas members are informed of the latest issues and guided them through the bestselling books and magazines.
• Made sure all the books are properly arranged according to their type and content (e.g. teens, non-fiction, children, cooking, novels etc…)
• Made library identification card for new and existing Qatargas and Rasgas members.
• Entered information such as date issue, date due, type and title of the book author and most especially names, addresses and the contact numbers of the member to the system.
• Lend and collect books, periodicals, and other materials are in circulation desk.

12th Floor, Octagon Building, San Miguel Avenue, Ortigas Center, Pasig City

• Performed Various Responsibilities such as:
• Offered insurance services for both high end clients and middle class for local and international cardholder.
• Addressed the customers concerns and billing inquiries that will provide customers satisfaction.
• Handled outbound calls to all valued cardholders.
• Targeted quotas and sales to those valued cardholders.
• Ensured that all cardholders are informed of the latest features of their credit cards.

8th Floor, BPI Buendia Center Senator Gil Puyat Avenue, Makati City

• Performed Various Responsibilities such as:
• Operated PABX switchboard, answered complaints through email.
• Dealt with all customer-related inquiries and took orders via phone.
• Worked as Branch Coordinator that dealt with forwarding orders to different branches.
• Addressed the customers’ concern
• Conducted surveys for a specific campaign

Bachelor’S Degree, Computer Science

High School