 Proficient with working with various policies including: Multiple state Workers’ Compensation, General Liability (including construction defect), Executive Risks, Automobile, Property, Inland Marine, Aviation etc…  Lead, organize and manage claim meetings between the adjuster and the client in order to provide proper guidance for the claim resolution, subrogation and legal conflicts as well as monitor reserves for appropriateness. Preparing and present verbal and written recommendations on statistic analysis for clients as well as for the producers. Assist clients in managing their claims program by being a liaison between the Insureds, the various carriers and the managing vendors.  Arbitrate between the client and the insurance company to help prevent conflicts as well as to defuse problems.  Participated in oral presentations with other Willis Associates in formal presentations to prospective and current clients Handle client relationship management functions including developing service plans, scheduling meetings and holding claim reviews. Cultivate positive and enduring relationships with clients and co-workers. Lead internal training meeting on various topics, effectively communicating the changes, and monitor their implementation.  Able to organize using time management skills to prioritize workloads to meet time sensitive deadlines with the ability to change priorities as needed.

 Investigated, evaluated and settled automobile claims. Handled minor to moderately severe first party bodily injury and physical damage claims, in accordance with the terms and conditions of the policy contract.  Provided prompt and efficient claims service to customers in a call center environment. Maintained 90% availability with a closing ratio of 80%. Received and recorded incoming auto loss reports, verified policy coverage and discussed the claims process.  Applied knowledge of coverage and local laws to investigate and conclude claims in accordance with company procedures and applicable state regulations/laws.  Managed peer development in a call center environment to assist in desk top management skills through one on one counseling sessions as wells as in a class room environments.

Started my own mobile disc jockey entertainment company, specializing in weddings, reunions and parties. Responsible for purchasing, marketing, sales, planning the events, customer service, and operating the internal functions of all financial transactions. Managed the events with public speaking, entertaining, timing and coordinating planned events with wedding coordinators, reception halls, hotel personnel, and photographers. Created trade show materials, attended trade shows and promoted my services and skills as the company.