Cristy Smyth Email & Phone Number

Pleasant Hill, Ca, Us

Pleasant Hill, Ca, Us

Pleasant Hill, Ca, Us

• Work closely with Brand Ambassadors to book tastings at bars, restaurants, and retailers.• Support sales team by sending out samples and following up with potential clients.• Research, track and update qualified leads in NYC and beyond.• Make outgoing calls, emails and outreach via DM on our Instagram account(s) to• develop new business partnerships.• Present at monthly Wholesale meetings to share progress updates.• Assist with additional Marketing initiatives and one-off projects as needed.

● Develop and implement best practices alongside national training teams and managers.● Traveled to other chapters across the nation to support program staff.● Created training programs for the organization and delivered to nationwide staff. ● Onboarded hundreds of volunteers across different regions and increased activation rate across multiple chapters. ● Spearheaded a new onboarding webinar program for volunteers to build confidence to host events which increased volunteer numbers across the country.

San Francisco Bay Area

● Established and grew a robust sober active community in the Bay Area.● Supervise 2 staff and oversee all volunteer instructors.● Build partnerships with relevant local organizations.● Oversee general daily administrative needs and tasks of the Bay Area chapter and monitor program, facility, and equipment standards.● Facilitate events (fitness, hiking, socials, etc.) in a safe, supportive, and nurturing environment.● Spearhead local fundraising efforts, including private donations, grants, peer-to-peer fundraising, corporate sponsorships, and capital campaigns.● Created meetup.com, Facebook and Eventbrite presence to build membership.

San Francisco Bay Area

San Francisco, California

Establish the organization's first-ever Women’s nine-month Residential Treatment program. Direct the day-to-day clinical and business operations and manage a staff of two and four interns. Matrix manages a staff of eight and two interns in the Skip Byron 30-day treatment program. Assist Director of Development in securing $1M in grants. Oversee all aspects of program management including policy implementation, strategic planning, program development, crisis management, outreach, sales, financial management, and training and development. Responsible for sales and marketing for the program which includes consulting with healthcare and community organizations to secure referrals. Partner list includes Blue Cross Blue Shield, Aetna, Foundations recovery, Zuckerberg Hospital, Langley Porter hospital, UCSF Medical Center, San Francisco General Hospital, Mills Peninsula Detox, and John Muir Hospital.Organize fundraising and special events including the annual golf tournament, tennis tournaments, alumni picnics, and concerts. Work closely with the clinical team to develop and implement successful treatment plans. Collaborate with the medical and recovery communities including identification of strategic partners, and speakers, coordination of special events, and participation in health fairs which increases revenue and occupancy rate (80% - 100%). Develop and facilitate group and one to one counseling sessions, and psychoeducation classes for the women’s program and Skip Byron 30-day program. Discussions focused on the impact of addiction on the physical, emotional, intellectual and spiritual nature of the residents and families.Deliver training to counselors, interns, volunteers, and staff. Subjects include dealing with trauma, PTSD, sexual assault, domestic violence, and rape. Additional training on policies and procedures, clinical handbook, KIPU software, safety, HIPAA compliance, and case management.

Pleasant Hill, Ca

 Directed the day-to-day operations for a Women’s Recovery home including managing staff.  Additional responsibilities included sales and marketing, financial and budget management, event planning, compliance, case management, community outreach, and drug and alcohol counseling. Assisted owner in rebranding efforts which transformed the culture, improved the organization’s reputation and attracted new residents.  Planned and produced community events (health fairs) within the medical and recovery communities including identification of strategic partners and speakers. Established and managed referral relationships with specialty physicians, and hospital medical and administrative staff.  Facilitated group counseling sessions, and one to one discussions with a focus on the impact of addiction on the physical, emotional, intellectual and spiritual nature of the residents and families.

Ventura And Walnut Creek, Ca

 Delivered Instructor-led training to 120 staff including leasing agents, customer service associates, and sales and service supervisors.  Delivered classes on various topics including new hire orientation, communication, leasing process, company policies and procedures, sales, and customer service. Championed innovative approach to developing course materials and instructional strategies (role-playing, games) which resulted in improved sales, customer satisfaction rates and employee morale. Effectively marketed and leased rental units for multifamily apartment complexes (750 tenants). Generated $8M in sales over a four year period. Responsibilities included sales, CRM tracking (Salesforce), marketing, social media management, and contract negotiation.  Gathered competitive intelligence and distributed to the marketing department resulting in the creation of targeted advertising and promotional campaigns.  Developed and implemented new business processes and procedures such as developing new inspection checklists and a mail/packaging system.

Boston, Ma And Thousand Oaks, Ca

 Managed the day-to-day operations and a staff of three. Created and implemented training programs, best practices and developed a culture of service that transformed business operations and improved customer satisfaction. Hired as a Front Desk Attendant and promoted to Guest Service Manager.

Thousand Oaks, Ca

 Oversaw the day to day training activities and delivered Instructor-led training to five stores and hundreds of participants. Championed innovative approach to customizing course materials and developing instructional strategies (role-playing, games) which resulted in improved sales, customer satisfaction rates and employee morale. Selected by the marketing department to play a critical role in the re-branding of Chili’s.  Developed and launched a philanthropy program for five stores which was later adopted on a national basis.  Promoted to lead server and served hundreds of customers per month generating over $400K in sales annually. Matrix managed a team of servers, and delivered New Hire training. Key member of a team responsible for opening new restaurants which included menu development, marketing, staff training, and community relations.

Burlington, Ma

Burlington, Ma

Bachelor'S Degree, Addiction Prevention And Treatment

Activities and Societies: Pending graduation October 2019

Certified Alcohol And Drug Abuse Counselor, Caadac