Cristy Castano Email and Phone Number
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A multi-lingual Business Service Management consultant with over 27 years of IT Service Management experience. Has strong process management skills, ITIL certification and expansive IT Service Management expertise with direct U.S. and International experience. Experienced working directly with many of the largest financial institutions, healthcare enterprises, government entities, communications users, and universities in the US and abroad. Expertise in: IT Service Management Consulting, including planning and design of Service Management processes, implementations, audits and training, building effective teams, customer relations, creative problem solving, best practice service management architecture and contract negotiations. An effective bottom line oriented team player and leader with a broad business background in both U.S. and International territories. Exceptionally effective in training as well as meetings with corporate senior management (C-Level) and/or technical staff. As a senior ITSM Solutions Consultant at Flycast Partners, Cristy Castaño provides consulting and training for service organizations on Service Management good practices, Footprints Service Core and ITIL processes including Incident Management and Request Fulfillment, Service Level Management, Problem Management, Change Management, Configuration Management and the Service Catalog. She has implemented ITIL good practices at over 200 Footprints and SDE implementation and upgrade engagements and is recognized by others for professionalism, credibility and integrity.
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Senior Itsm Consultant - FlycastpartnersFlycast Partners Aug 2010 - PresentSt Petersburg, Fl, UsIT Service Management Process Consultant with over 20+ years working in the IT Service Management field.. Certified in:BMC FootPrints Service Core 10/11/xITIL v3BMC Service Desk ExpressBMC ITSMeBMC APMOver 200+ implementations managing and delivering services for clients. Strong technical and business qualifications with more than 20 years of hands-on experience in strategic planning, project and product management, to sales and service delivery. Proven ability to successfully analyze clients' critical business requirements, identify potential opportunities, and develop service delivery methodology for improving customer service offerings. Have wide range of skills from managing a large scale service desk, owning and running a SMB, being a certified NAI trainer for LATAM to product sales and managing and delivering implementation services for BMC products; Footprints Service Core, Service Desk Express as well as the BMC APM.
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Coo & Vp Of Corporate Initiatives And SalesSynergy Itsm Inc Apr 2005 - Jul 2012•Design and implementation of organization-wide strategic operational execution processes as a senior executive•Manage the presales and strategy /implementation management consulting team members and accounts. Duties include managing all resources (other PM’s, pre-sales and post sales consultants, partners), resolving all project execution issues, managing scope control and cost commitments, risks, meeting deliverables execution and time lines, and keeping the Account Manager informed of customer issues as related to the project.•Work closely with customers and project teams to implement BSM solutions that help customers instrument ITIL processes. •Perform due diligence and discovery during presales/post sales processes to generate Solution Proposals (Statements Of Work (SOWs), RFP’s, Solution Proposals) and assist in POCs, if applicable.
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PrincipalEquinox Consulting Group Dec 2003 - May 2005• Scope and size opportunities by working with customers in defining preliminary business solution requirements (process and product). Define a business solution package including (but not limited to) solution pricing, cost, and resources and deliverables for the project.• Deliver SOW’s, RFP’s, and Solution Proposals to the customer after obtaining appropriate approval. Define required roles and assist in project team creation utilizing resources and partners. • Extensive IT Service Management and Business Management Software industry experience• Sound analytical skills to help problem solve complex business issues with fact based detailed data analysis and experience in leading and managing strategic, financial and business planning processes
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Director - Professional Services DeliveryXylex Usa May 2001 - Jan 2004•Define and Maintain all Service Level Agreements and ensure the attainment of such.•Manage clientele and end user relationships in order to optimally provide for business development & strategic research needs •Participate in, establish and maintain appropriate strategic and developmental goals for all IT functions. •Ensure proper project planning, timely completion of projects and the delivery of high-quality systems. •Supply LATAM and Caribbean end users will all pre and post sales technical support of Magic Service Desk, including demos, implementations and direct End User training.•Lead due diligence effort of emerging and complementary technologies that conform with product requirements and corporate strategic development objectives in new business units
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PrincipalSoftware Integration Solutions Dec 1998 - Dec 2001•Established Business as Gold Level Partner and Value added Reseller for Network Associates, specializing in Magic Solutions and McAfee Helpdesk Product lines.•Identify strategic relationship opportunities with major networking/software companies, and create business cases for relationships •Define scope, schedule and goals (financial and otherwise) for relationships. •Where applicable, expand upon existing relationships with leading companies to support the company’s’ strategic goals and drive further business. •Assume responsibility for managing assigned strategic accounts as deals are completed, either as direct owner or as a supervisor of the relationship. •Work closely with marketing and sales to establish clear linkages with partners for joint marketing and sales activities to ensure success of partnerships.
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Hd SupervisorCarnival Cruise Lines 1990 - 1998Miami, Florida, Us•Work with members of the development/implementation teams to ensure an efficient and timely roll out of any new programs or projects.•Develop staffing requirements and schedules.•Design and produce management reports on an as needed basis.•Work with the training group to ensure all representatives are properly prepared to go live.•Develop methods to identify opportunities to improve customer satisfaction, operational efficiency and employee satisfaction. •Communicate the opportunities and potential improvements to the appropriate chain of command.•Oversee the day-to-day operations of a customer-care contact center, which includes, but not limited to the coaching and development of subordinate personnel, partnership with Account Services, IT, Training, Human Resources, Sales and other departments within Carnival Cruise Lines
Cristy Castano Skills
Cristy Castano Education Details
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Exin Itil V3 CertificationIt Service Management & Itil Best Practice -
Numara Software Certification ProgramIt Service Management
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Bmc Software Certification ProgramIt Service Management
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Exin Itil CertificationItil And Itsm
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Tecnológico De MonterreyInformation Systems
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Country Day School
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Florida International University
Frequently Asked Questions about Cristy Castano
What company does Cristy Castano work for?
Cristy Castano works for Flycast Partners
What is Cristy Castano's role at the current company?
Cristy Castano's current role is Senior IT Service Management Consultant at Flycast Partners.
What is Cristy Castano's email address?
Cristy Castano's email address is cr****@****tsm.com
What is Cristy Castano's direct phone number?
Cristy Castano's direct phone number is +172795*****
What schools did Cristy Castano attend?
Cristy Castano attended Exin Itil V3 Certification, Numara Software Certification Program, Bmc Software Certification Program, Exin Itil Certification, Tecnológico De Monterrey, Country Day School, Florida International University.
What skills is Cristy Castano known for?
Cristy Castano has skills like It Service Management, Itil, Crm, Business Process, Pre Sales, Business Intelligence, Process Improvement, Cloud Computing, Management, Enterprise Software, Team Building, Saas.
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