• Monitored and managed purchase and refinance loan pipelines (FHA,VA,HARP, Conventional, 203(k) and Non-Conventional)• Established an organized workflow process for obtaining Borrower documentation including Blueprint requirement reporting • Worked closely with processors, underwriters and customers to resolve stipulations for clear to close• Created marketing brochures, attended realtor functions and participate in sales campaigns• Initiated ownership for Homebuyers Marketing program (HBM). Conducted monthly meetings with loan officers and real estate agents, analyzed reporting data and submitted weekly recommendations to Branch Manager• Reviewed and analyzed monthly feedback from Customer Service Recognition and prepared reports for Manager with suggestions for improvement to loan officers• Reviewed SASE Conventional, FHA, VA, Conventional, Non-Conventional and HARP Nomination Forms, verified associate met eligibility, prerequisites and certification requirements pursuant to policy• Sent test cases to approved nominees & proactively resolved associate/management questions. Released authority following successful testing• Developed, implemented and executed key strategic priorities within the 203k renovation lending platform including monthly incentive commission compensation report • Monitored and managed accuracy of specialty loans submitted to ensure compliance with on-boarding bank and system requirements• Managed loan officers' compliance for required training courses and master roster participant information relative to the 203k program for 700+ participantsKEY ACCOMPISHMENTS• Awarded Outstanding Customer Service during a company-wide assembly • Recognized for taking initiative for process improvements resulting in error free reporting• Recognized for outstanding customer service by co-workers• 100% audit compliance results

• Serviced new and existing Commercial Property and Casualty customer policies• Created certificates of insurance and evidence of property templates, issued on-demand, renewal certificates and auto ID cards with using Semaphore software KEY ACCOMPLISHMENT• Obtained Commercial Insurance License in the State of Texas

•Daily responsibilities included answering phone, sorted and delivered mail, welcomed guests and informed architects of their arrival•Responsible for filing correspondence in client’s file; ordered supplies•Composed and typed letters, memorandums and other non-routine correspondence for architects’ signatures using Sagitta software •Maintained daily financial operations including accounts payable, accounts receivable and banking transactions •Generated purchasing, accounting, payroll, and weekly financial reports utilizing Semaphore software•Responded to AIA compliance requests and maintained record updates

• Served as central point of contact for Science department activities across 3 divisions• Responsible for completing reimbursement forms for Director and Environmental Service Center• Preparation and drafting of correspondence for Director’s signature• Maintained confidential files for Environmental Services’ payroll information and updated the filing system• Managed annual department budget of $600,000 as well as inventory budget from $1 million bond fund for lab upgrades• Processed lab equipment orders through Oracle based ERP system for all secondary schools throughout the district and maintained a detailed inventory for each school’s science lab• Automated departmental budget process using Lotus Notes which had previously been handled manually; updated bond budget during 3 month period to ensure inventory expenses stayed within approved margins KEY ACCOMPLISHMENTS• Effectively resolved emergency accidental lab chemical spill incident by requesting immediate arrival of Hazmat Specialists (Hazardous Material) expertise, evacuated surrounding classrooms and placed students in temporary locations. Worked closely with Principal, Vice-President and Hazmat specialists in organizing a safe and orderly evacuation of remaining chemicals avoiding a catastrophic explosion• Deliberated with policy makers and purchasing executives to create an approved Emergency Vendor Contact List for emergency chemical spills that was adopted into school policyPREVIOUS EXPERIENCE:NETCO Title Co. - Acct. ExecutiveDALLAS LAW FIRMS - Legal Assistant