As a little kid, I ordered my stuffed animals by size. 🧸 This early love of organization carried over into my professional career in operations, customer experience, and technology. Now, as a Director of Customer Success, CX, and Operations, I've turned that love into a superpower for making work fun and efficient! I've built a reputation for creating cross-functional processes and relationships, assembling top-notch global teams, and leading projects from strategy to execution.My expertise includes:• Designing and optimizing customer success strategies that scale• Increasing NPS to industry-leading levels and lowering churn using data analysis• Improving operational team processes• Owning the full lifecycle of the customer experience (onboarding, training, ongoing enablement, renewal, expansion, and support)• Leading and mentoring globally remote, high-performing teamsI feel energized in the chaos of startup life and enjoy change (pretty sure that's a requirement for working at early-stage startups). As a lifelong learner, I'm committed to picking up new skills as I go - next up is deeper SQL and data analysis work.My passions include empowering women to lead their best lives/careers and advocating for remote work. 👩‍💻