Cristy Lovick Email & Phone Number

Taylor, Texas, United States

Irving, Tx

ServiceNow CMDB Manager

Plano, Tx

CMDB Process Owner.Utilize ServiceNow for Configuration Management: Responsible for establishing CMDB processes according to business requirements and maintaining the data quality of CMDB. Support and administration of IT GRC (Governance, Risk, & Compliance) and IT business operations processes.Manage requests for vendor contracts such as Non-Disclosure Agreements, SOW’s and facilitating the distribution to ADS Legal and Vendors for signatures. Responsible for creating… Show more CMDB Process Owner.Utilize ServiceNow for Configuration Management: Responsible for establishing CMDB processes according to business requirements and maintaining the data quality of CMDB. Support and administration of IT GRC (Governance, Risk, & Compliance) and IT business operations processes.Manage requests for vendor contracts such as Non-Disclosure Agreements, SOW’s and facilitating the distribution to ADS Legal and Vendors for signatures. Responsible for creating requisitions for purchase orders for payment of vendor invoices. Maintain vendor contracts and renewals. Show less

Dallas, Tx

IT Configuration and Asset Management:Utilize ServiceNow for Configuration and Asset management services for CompuCom clients.Responsible for on-going data accuracy in the Configuration Management Database (CMDB). This includes performing audits (scheduled and ad-hoc) as well as identifying data and process inconsistencies. Create and maintain Configuration Items (CI) Classes, their attributes and relationships in the (CMDB). Review change requests to CI Classes. Participate in… Show more IT Configuration and Asset Management:Utilize ServiceNow for Configuration and Asset management services for CompuCom clients.Responsible for on-going data accuracy in the Configuration Management Database (CMDB). This includes performing audits (scheduled and ad-hoc) as well as identifying data and process inconsistencies. Create and maintain Configuration Items (CI) Classes, their attributes and relationships in the (CMDB). Review change requests to CI Classes. Participate in CI Audits. Resolve CI records discrepancies.Ensure CMDB data is maintained according to the Configuration Management Process. Show less

IT Asset Services TechnicianManaged all retail IT hardware assets from procurement to disposal. Identified excess IT assets and negotiated sale pricing with vendors.Fulfilled corporate, franchise, and international IT Hardware requests.Advised business units of the best disposition of assets by analyzing asset quantity, failure rate, age, and status of service contracts.Maintained retail asset vendor relationships and audited/processed invoices from those vendors.Managed… Show more IT Asset Services TechnicianManaged all retail IT hardware assets from procurement to disposal. Identified excess IT assets and negotiated sale pricing with vendors.Fulfilled corporate, franchise, and international IT Hardware requests.Advised business units of the best disposition of assets by analyzing asset quantity, failure rate, age, and status of service contracts.Maintained retail asset vendor relationships and audited/processed invoices from those vendors.Managed day to day operations at offsite fulfillment facility.Maintained IT hardware inventory: Tasks included Inventory adjustments, receiving product against purchases in JD Edwards and managing vendor relationships.Prepared IT hardware quotes for individual store locations.Coordinated with Operations for delivery of IT hardware to new store openings.Managed escalations of IT hardware asset issues from computer support. IT Support Services TechnicianCompass Application 2nd Level Support TechnicianResolved and/or further escalated Compass (workforce management) application issues from retail support personnel, retail analysts and contractors. Tracked all escalated issues, updated ETA of resolution for stores, and followed up on ongoing issues with Business Process team and Operations.Active Directory administration, including account maintenance for both stores and retail support personnel, and assisted in DNS troubleshooting.Assisted in troubleshooting software releases to Compass application, which included exception list maintenance, and contacting end users to troubleshoot remote access problems. Wrote technical documents and updated Unicenter knowledge database for Compass for technical support purposes.Retail Helpdesk TechnicianProvided Technical Support for all Blockbuster Retail Locations. Show less

Bs, Political Science

Bachelor'S Degree, Political Science And Government