Cristy Miranda Email & Phone Number

Remote

As the Program Manager, Community at Fiveable, I manage student community initiatives to improve the user experience across our product, especially in the space where human connection is more impactful than software functionality. I support and energize students to be their best selves by creating sustained, meaningful engagement opportunities to deepen their use of the Fiveable product and empower them to help other students to do the same. Manage a team of 4 employees.Short-term Responsibilities:- Conceptualize, manage, and drive student community experiences embedded within the product and hosted on external platforms like Discord- Maintain consistent in-product user engagement and connection by owning the integrated user support platform strategy- Analyze and optimize user engagement within the product by monitoring behavioral trends, student sentiment via research and surveys, and submitted feedback- Open a transparent and welcoming channel of communication with our users, providing prompt insights into major bugs/issues and being a first line for their questions & concernsLong-term Responsibilities:- Develop and execute a community engagement/growth strategy that will measurably expand our user reach and evangelism at scale- Provide live and documented learning opportunities for students to deepen their product use and enable them to support others

Remote

Managed a student volunteer program of over 20 students from across the globe. Students hosted online study sessions, led engagement activities and various clubs on Discord.Implemented a new community engagement program for Fiveable users on Discord.Responsible for designing, testing, and managing over 15 Drift customer service bots on the Fiveable website.

Remote

South Belton Middle School

Belton Middle School

• Determine from student’s notes and discussions, the concepts that need to be taught or retaught.• Evaluate student binders, including calendars, class and textbook notes, etc.• Conduct tutorial sessions in all areas of academics.

Orlando, Florida Area

• Assisted office manager with appointments, invoices, and submitting speech and language evaluation reports to the state of Florida. • Assisted speech and language therapist with reviewing evaluation reports and providing client background information.

• Planned and coordinated parties where customers could shop for their favorite jewelry.• Attended and participated in monthly training meetings.• Attended Silpada National Conference annually.• Recruited and trained 4 women as they began their small business.

Hawaiian Islands

• 2003-2004: Inclusion Math• Managed a caseload of approximately 20 students. • Coordinated and conducted IEP meetings for that case load.• Created a self-contained classroom environment for Middle and High School students that were struggling in general education classes. • Selected students from educational history, IEPs, observations, input from parents, general education teachers, and counselors. • Modified their work to reflect their IEP requirements and created positive behavioral plans

C.D. Fulkes Middle School

• Taught math, science, and social skills in a variety of venues. Self contained classes, resource classes, inclusion classes, and content mastery.• Managed an extensive case load to ensure that all IEPs were in compliance.

Round Rock, Texas

• Managed six after school site locations for approximately 400 elementary school aged children. • Supervised 25-30 part time employees.• Supervised staff trainings and orientation programs. • Met with and assisted parents with behavior modification programs when necessary.• Created and implemented age appropriate activities.