Cristina Llorente Email & Phone Number

Marbella, Andalusia, Spain

Marbella, Andalusia, Spain

Marbella, Andalusia, Spain

Marbella Area, Spain

Duties: • Main Ambassador of GIG’s culture • Organizing and coordinating our HR policies and procedures.• Liaising with our prejoiners, supporting and helping them on their relocation (informing how to use the relocation allowance, company apartment, etc.)• Help New joiners, with the local Spanish administrations (NIE, Social Security, Bank, etc.)• Update our internal databases with new employee information, including contact details and employment forms• Help keeping a… Show more Duties: • Main Ambassador of GIG’s culture • Organizing and coordinating our HR policies and procedures.• Liaising with our prejoiners, supporting and helping them on their relocation (informing how to use the relocation allowance, company apartment, etc.)• Help New joiners, with the local Spanish administrations (NIE, Social Security, Bank, etc.)• Update our internal databases with new employee information, including contact details and employment forms• Help keeping a complaint, easy and organized filling system• Prepare HR-related reports as needed• Liaise and keep control of our local providers regarding employee’s benefits (lunch card, health insurance, parkings, etc.)• Responding to employees queries (benefits, renewal, holidays due, etc.)• Review and distribute company policies in digital formats or hard copies Show less

Marbella Area, Spain

Duties: • Proactively identify fraud and suspicious activity across the network of casinos and protect the company and the client partners from fraud and subsequent financial losses.• Perform various anti-fraud checks, including carrying out checks on player accounts, game play, deposits and withdrawals• Reduce chargebacks, fraud and bonus abuse by going through daily reports and live alerts triggered by our internal fraud tools.• Review reports to mitigate internal… Show more Duties: • Proactively identify fraud and suspicious activity across the network of casinos and protect the company and the client partners from fraud and subsequent financial losses.• Perform various anti-fraud checks, including carrying out checks on player accounts, game play, deposits and withdrawals• Reduce chargebacks, fraud and bonus abuse by going through daily reports and live alerts triggered by our internal fraud tools.• Review reports to mitigate internal risks• Risk assess on-going promotions and soon to be launched promotions in order to mitigate losses associated to bonus abuse.• Taking immediate action to mitigate losses to both business and customer• Communicating with people at all levels of the business and developing strong working relationships with internal and 3rd party service providers• Speedily interpret and process large quantities of data in a fast moving and changing environment.• Assist other operational teams with their tasks as and when required• Report any critical issues that require immediate attention and action to line manager• Working closely with other departments to ensure the best customer experience possible.• Working closely with other departments to ensure the best customer experience possible.• Help create a sound risk and fraud awareness throughout the organization and with external client partners.• Work closely with appointed MLRO Show less

Gibraltar

Duties:· Responsible for building, scheduling, and analysing reports from the DWH and/or report city.· Run reports using internal applications (DWH, Report City etc) and analyse the results. Handling all customer related queries via email.· Analysis of daily Risk Management reports and of all aspects of a member’s account.· Investigate accounts raised by on-going Fraud procedures – for example from the Fraud Qs and Fraud Reports· Process and approve… Show more Duties:· Responsible for building, scheduling, and analysing reports from the DWH and/or report city.· Run reports using internal applications (DWH, Report City etc) and analyse the results. Handling all customer related queries via email.· Analysis of daily Risk Management reports and of all aspects of a member’s account.· Investigate accounts raised by on-going Fraud procedures – for example from the Fraud Qs and Fraud Reports· Process and approve deposits and withdrawals through the Back Office· Performing Risk Management checks when a deposit comes into the deposit monitoring system.· Correspond with members by email, with a view to prevent chargeback situations, verifying documents, dealing with negotiations, legal threats and settlement of member’s accounts.· Responsible for elaborating and sending DPAs to the relevant authorities (police, banks…), taking also the pertinent measures in the accounts. Show less

Gibraltar

Duties:· Responsible for dealing with the various fraud queues.· Giving priority to cases raised in the US brands· Reviewing game history and performing Poker Fraud related checks· Highlighting chip dumping and collusion cases as raised by the various fraud processes.· Approving Deposits/Withdrawals· Analysis of daily Risk Management reports· Performing Risk Management checks when a deposit comes into the deposit monitoring… Show more Duties:· Responsible for dealing with the various fraud queues.· Giving priority to cases raised in the US brands· Reviewing game history and performing Poker Fraud related checks· Highlighting chip dumping and collusion cases as raised by the various fraud processes.· Approving Deposits/Withdrawals· Analysis of daily Risk Management reports· Performing Risk Management checks when a deposit comes into the deposit monitoring system.· Corresponding with external partners about fraud related issues Show less

Gibraltar

Duties:· Maintain high standard of quality and quantity of responses on all Customer Operation related topics and all aspects of the role – i.e. general account queries, game play, payment info and checks, cash out checks, Anti-Money laundering and Under-age prevention checks with external agencies· Carrying out conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.· Handling all customer related… Show more Duties:· Maintain high standard of quality and quantity of responses on all Customer Operation related topics and all aspects of the role – i.e. general account queries, game play, payment info and checks, cash out checks, Anti-Money laundering and Under-age prevention checks with external agencies· Carrying out conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.· Handling all customer related queries via all contact channels (telephone and emails)· Analyses and investigates accounts being brought to relevant Operation queues and reports and takes relevant actions on such accounts as required· Carry out daily documents checks and deals with negotiations, legal threats, prevention of charge backs and settlement on members account as required by both lines of business· Carry out daily AML and Underage checks and take appropriate actions as required Show less

Gibraltar

Duties:· Provide the highest level of support to our members via email, phone and live chat on a range of issues; such as game enquiries, helping with deposits, cashing out of funds etc.· To maximise member retention through promotion of various events, activities, bonus offers etc.· To maximise revenue opportunities by offering relevant deposit methods· Translations for the Support Department, and any other department in the company as required· Outbound… Show more Duties:· Provide the highest level of support to our members via email, phone and live chat on a range of issues; such as game enquiries, helping with deposits, cashing out of funds etc.· To maximise member retention through promotion of various events, activities, bonus offers etc.· To maximise revenue opportunities by offering relevant deposit methods· Translations for the Support Department, and any other department in the company as required· Outbound projects as required· Testing of new games, products and software as required· Assist with the mentoring of new members to the team Show less

Mlata

Duties:· Provide customer service to customers via telephone, Live Chat and e-mails in my native language· Perform outbound calls according to the company policies and corporate values· Guide customers through the site and assisting them in using the various services and products offered· Resolve all sorts of technical problems reported by customers· Make online bets on the account on members behalf’s· Work in a team, support team members and… Show more Duties:· Provide customer service to customers via telephone, Live Chat and e-mails in my native language· Perform outbound calls according to the company policies and corporate values· Guide customers through the site and assisting them in using the various services and products offered· Resolve all sorts of technical problems reported by customers· Make online bets on the account on members behalf’s· Work in a team, support team members and contribute to a good atmosphere on the job Show less

Malta

To manage proactive outbound calling to various customer segments.· Work to daily and weekly objectives and targets.· Ensure that more complex customer issues are followed up and resolved in a timely manner.· Provide first line support to customers.· Proactively develop customer relationships by maintaining contact at an appropriate level.· To fully comprehend the full implications of verification to the customer.· To ensure the right balance… Show more To manage proactive outbound calling to various customer segments.· Work to daily and weekly objectives and targets.· Ensure that more complex customer issues are followed up and resolved in a timely manner.· Provide first line support to customers.· Proactively develop customer relationships by maintaining contact at an appropriate level.· To fully comprehend the full implications of verification to the customer.· To ensure the right balance between outbound sales and verification is consistently achieved.· Feedback recurring customer issues to Team Leader and relevant internal department.· Contribute to the ongoing development and improvement of the Betfair customer experience.· First point of contact for most Betfair customers – must act as an ambassador for the company.· Updating Excel Worksheets and recording customer responses. Show less

RED EJECUTIVA es la compañía líder la gestión de Recursos Humanos en Latinoamérica especializada en el sector digital.Operando unicamente en Latinoamérica Red Ejecutiva es el primer portal en Selección y Búsqueda Directa (Head-hunter) de candidatos. Nuestro objetivo es conectar a los profesionales del sector digital que lideran la región con las empresas ya consolidadas en el mercado (Blue Chip); Negocios de tipo SRLs y Start-up asentados en el mercado o que estén planeando lanzar su… Show more RED EJECUTIVA es la compañía líder la gestión de Recursos Humanos en Latinoamérica especializada en el sector digital.Operando unicamente en Latinoamérica Red Ejecutiva es el primer portal en Selección y Búsqueda Directa (Head-hunter) de candidatos. Nuestro objetivo es conectar a los profesionales del sector digital que lideran la región con las empresas ya consolidadas en el mercado (Blue Chip); Negocios de tipo SRLs y Start-up asentados en el mercado o que estén planeando lanzar su marca o producto en la región.Nuestros asesores forman parte de la comunidad online Latinoamericana y prestan un servicio con una dedicación absoluta que ayudara a añadir valor a todas sus actividades. Un enfoque profesional y proactivo es el objetivo de nuestro negocio para los clientes y candidatos al mismo tiempo.Actualmente trabajamos en los siguientes sectores:• Puestos ejecutivos • Marketing• Informática y telecomunicaciones IT• VentasRED EJECUTIVA tiene el compromiso y la pasión de proporcionar a todo el sector digital Latinoamericano un servicio exclusivo en la gestión de Recursos Humanos. Este se convertirá en una parte fundamental de su negocio, consistente en añadir valor a su empresa proporcionando candidatos que, no solo poseen las destrezas necesarias, sino que también se adecuen perfectamente a la cultura de la organización. Show less