Cristyn W. Email & Phone Number

Louisville, Ky, Us

Miami, Florida, United States

Miami, Florida, United States

Luxury cruise sales on a small fleet of sailing and power yachts. Home to the largest sailing yacht on the planet, and offering vacations 180 degrees from ordinary.● Take inbound calls, chat sessions, and email correspondence with guests and travel advisors seeking to book new sailings or service existing reservations.● Assist Guest Relations with Lost & Found, Guest Loyalty program, and inbound calls.● Participate in software testing activities to assist with the smooth transition of new systems.● Member of the Guest Services Event Committee.● Sharing my knowledge and best practices with new hires to ensure their success and boost their confidence.

El Segundo, California, United States

Offering online marketing solutions and award-winning media websites, Internet Brands leverages these attributes into vertically integrated web products for businesses and consumers. I worked within the automotive vertical for CarsDirect.com in the role of Content & Web Ops Analyst. ● Support monthly automotive incentive aggregation, and disseminate changes to a team of writers.● Monthly analysis of target automotive pricing.● Author and edit periodic automotive news and deals articles. ● Perform quality assurance functions for monthly automotive buying outlook.● Staying abreast of current automotive industry news.● Draft bimonthly Deal Alert email campaigns.

El Segundo, California, United States

Marketing and consumer insights platform, Prodege's offerings enable leading brands and agencies to gather insights and market to their target audiences through deep consumer profiling. I worked in the role of Online Fraud Analyst, mitigating and combating fraud.● Responsible for analyzing daily survey completes to identify trends in survey manipulation.● Daily analysis of member accounts to approve or deny prizes for participating in earning activities.● Responding to a multitude of member inquiries on ZenDesk.

Remote

Quality Assurance consultancy specializing in different learning Bootcamps. While attending Test Pro’s Basic QA Bootcamp, I worked as an intern on real-life projects as a Software Quality Assurance Analyst. ● Responsible for writing user stories, Smoke and Regression test cases, and bug reports for both Mobile and Web. ● Executed Functional testing of web and mobile application elements. ● Utilize Chrome Development Tools for debugging and Performance testing of Web Apps. ● Performed ad hoc testing of both Mobile and Web Apps. ● Facilitated daily Standup as SCRUM Master. ● Participated in Sprint Planning and Retrospectives. Achievements: ● Promoted to Team Lead.

Los Angeles, Ca

Telecom provider of domestic and international virtual phone numbers and call forwarding services. I was in the role of Provisioning Specialist.● Inventory management and maintenance of US domestic, US toll-free, and international phone numbers; including bulk orders, number cancellations, recycling, and the quarantine of “dirty” phone numbers.● Researching and fulfilling customer orders of special phone number types.● Coordinate or perform test calls of all new phone numbers, and phone numbers not recently used.● Assisted with monthly billing audits of vendor invoices.● High volume of communication with Sales, telecom carriers, and customers. Achievements: ● Selected to participate in the coordination and testing of the newest product iteration.

Los Angeles, Ca

● Setup new filing structure for highly sensitive, confidential files.● Moved files from old file structure to new file structure.● Organized sensitive files within new file structures.

Culver City, Ca

Entertainment Industry Payroll company acquired by competitor Cast & Crew in 2017. I headed up Wage Garnishment activities as a team-of-one in the role of Staff Accountant, Garnishments.● Enter, track, and terminate Withholding Orders in the payroll system for thousands of employees in all 50 states.● Weekly audit of garnishment deductions and preparation of payments to various creditors.● Monthly reconciliation of Garnishment GL accounts.● High volume of communication with employees and creditors.● Prepare and file semi-monthly New Hire Report with CA EDD.● Completed Employee Verifications, Information Subpoenas, and Interrogatories.● Entered and cut vendor checks as AP Coordinator backup.Achievements: ● Consulted for my expertise, I helped draft and test business rules for the newly developed payroll system to ensure compliance with Wage Garnishment laws.

El Segundo, Ca

Satellite Television company voted #1 in Customer Satisfaction several years in a row. I started in the role of Financial Operations Analyst and worked my way up to my ending role of Supervisor, Remittance Processing.● Administrative activities related to onboarding, training, and managing a team of five direct reports.● Managed the relationship between DIRECTV and multiple external vendors, including onboarding.● Traveled to each of the 4 lockbox facilities around the US to perform site audits.● Helped develop and analyzed department and vendor performance metrics.● Monthly trend analysis of vendor invoices. ● Maintained scripting related to payment issues and refunds for all of DIRECTV’s Customer Service Representatives and Remittance Processing Analysts.Achievements: ● Received Customer Experience Champion Award – led efforts to improve the payment dispute process, which included refund and payment FAQs on the web site, electronic dispute submissions via the web site, and direct communication with customers. This impacted the customer experience positively by decreasing customer callbacks and more timely resolution of disputes.

El Segundo, Ca

● Resolved misapplied payment, refund issues, and payment fraud issues with customers, and assisted in refuting chargebacks.● Accountable for approving or stopping payment on refund checks and processed daily credit card refunds.● Monthly trend analysis of vendor invoices. ● Maintained scripting related to payment issues and refunds for all of DIRECTV’s Customer Service Representatives.Achievements: ● Chosen to participate in the Finance Organization’s job rotation program pilot. Paved the way by working 3 months in the Fraud Management Department investigating fraud and claims of identity theft. Participant feedback was used to formalize the program policies.● Steering committee member for DIRECTV’s first employee affinity group: Women’s Leadership Exchange. Acted in the role of Proofreader and Co-Editor of the Communication Committee’s bimonthly newsletter.

El Segundo, Ca

● Heavy filing of personal property tax returns● Processing personal property tax bills for payment● Helped lead efforts to streamline Compliance procedures and filing methods● Maintained archive of past returns and paid tax bills● Corresponded with tax collectors and assessors

Los Angeles, Ca

● Copying, collating, filing, and faxing ● Make travel arrangements ● Process travel and expense reimbursements ● Distribute mail