Utilizing mixed-methods research from both academia and industry, I deliver actionable insights about the present and future of emerging technologies.

Created engaging digital experiences for Starbucks Reserve and Roastery stores in Seattle, Shanghai, Milan, New York, Tokyo, and Chicago.

Worked closely with clients to define, design, and deliver new digital products. I also coached and developed our clients’ internal product capabilities.

We spun evolv out of Revel Consulting as a separate offering focused on coaching teams how to be more innovative, creative, collaborative and resilient. Utilizing the same responsive techniques we teach (e.g. Design Thinking, Lean Startup), we built a business and a community of explorers and early adopters building a human-centered practice within technology and consulting firms.

Developed and executed a program to help consultants utilize Design Thinking, Lean principles, and responsive tools and mindsets to both be more effective in their own delivery and also help their clients level up in the work they do. That work grew into leadership development activities, and eventually spun off into a new business offering.- Built participants’ human-centered capabilities through planning, design, delivery, and iteration of practical educational experiences, most often in workshop form, both for Revelers and their clients- Designed and executed key leadership development activities, resulting in greater leadership cohesiveness during a time of dynamic change within the organization- Informed leadership decisions on culture and process through qualitative and quantitative research- Coached Revelers on developing their own human-centered practice and contributing to organizational growth

Operated within a non-hierarchical, responsive team to discover the next generation of experiences for Nordstrom's customers.- Drove development for each product or business model through careful data integration, analysis and storytelling- Minimized risk by designing and executing tests of new business ideas, starting with identifying core assumptions, then crafting measurable, falsifiable hypotheses, and finally executing the test and gathering data- Synthesized and presented findings to quickly, and with minimal investment, inform design and development decisions- Maximized cross-functional collaboration and efficiency through human-centered tools and processes- Delivered forward-thinking products and business models to key business stakeholders- Built strategic relationships across companies, industries, and teams- Planned, executed, and utilized research and findings to inform and influence key business decisions makers on economic and industry trends- Led open innovation / ecosystem efforts, including defining strategy and designing programs for engagement

- Worked with key business stakeholders and cross-functional development team to identify business and customer needs around personalization, and then design and deliver solutions for those needs- Served as lead product owner in delivering first-in-its-class recommendation system to our customers- Coached my team and others in design, testing and innovation methodologies

- Managed quality and flow of UX design work by facilitating collaboration between key business stakeholders, design and development teams- Helped design and introduce agile processes to multiple teams

- Analyzed and improved processes to streamline ad production- Produced dozens of online ads until moving to a new role

- Grew our clients’ brands and IP by concepting, developing, and delivering high-quality interactive games and activities across web and mobile (on time and on budget)- Produced the biggest project at the agency, building a social network for kids from the ground up- Introduced Agile and human-centered development practices- Expanded our client base to include key players in publishing and the nation’s largest toy company