Michael Criswell Email & Phone Number

Brooklyn Park, Minnesota, United States

Photography & Videography surrounding events, sports, commercial, real-estate, and outdoors.

Plymouth, Minnesota, United States

Minnetonka, Mn

Ownership and oversight of Operational Performance Management, Financial Planning and Sustainability, and standard operating processes related to Resource Management and Planning for ODM’s portfolio of 15 operational capabilities.►Provide leadership to and accountability for performance management of Operations teams.►Inter-Segment Support agreement oversight surrounding creation, sign-off, and adherence.►Participation in Activity-based metric analysis of Operations technology strategy and pipeline of projects.►Resource management of employees on and off-shore and contractors within operations within required business objectives of the company.

Eden Prairie, Mn

Direct financial portfolios for 2015 and 2016 with $27M-$60M in spend for business segment of UnitedHealth Group.►Gather and consolidate capital forecasts for presentation to Optum Capital Committee for approval.►Supervise capital projects to ensure capital grants are managed effectively and within budget.►Redistribute funds between capital programs as over- and under-spend occur to maintain priorities. ►Manage billing and cost recovery for SAS center of excellence; add new users / segments into billing of SAS.►Direct IT spending for infrastructure and services to support SAS platform.►Oversee labor and reporting forecasting cycles; guide project setup and management with Planview.►Establish and monitor product pricing rates for SAS and other applications.

Led major technical architecture overhauls including full SAS tech refresh, migration of 17 business groups to Grid implementation, and stabilization of new SAS fraud solution that had support issues. Manage seven direct reports.►Directed all financial reporting and performance of SAS assets under ODM totaling $40M annually.►Developed key processes and procedures; created reporting to track tickets, system usage, and operational costs.►Managed advanced tasks requiring oversight and direction of UTH assets and resources totaling $3.9M annually.►Led conversion of all automated scripting from AutoSys to TWS.►Directed numerous team projects, ensuring efforts remained on track with spec, schedule and budget.

Selected to join team to reverse major issues challenging all customer segments. Managed five direct reports.► Reorganized entire group to provide cross-silo support, leading to higher resource utilization.►Managed technical chargebacks to the segment GL; identified $4M error in annual infrastructure cost.►Created documentation templates; instituted prioritization and customer communication process.►Led performance testing involving Mercury Performance Manager, Windows, UNIX and CompuWare.

Golden Valley, Mn

Promoted to recruit, hire and manage domestic and offshore teams of up to 19 employees in creating applications. Performed annual reviews, managed various HR-related issues, and established career goals.►Worked with senior leadership in defining methodology and operating models of Care Solutions.►Developed organizational changes to allow for minimal resources to support maximum required activities.

Managed 14 direct reports and served as project manager for high visibility solution for EAP value reporting issues.►Served as technology lead for top eligibility customer due to loading issues and backlog.Earlier: Senior Applications Developer, Corporate Systems, UnitedHealth Group (2001 to 2005)

►Specialized in Siebel implementations on multiple platforms (UNIX, Windows, etc) for large to start-up sized organizations. ►Learned new verisons of Siebel as well as the backend products including databases, file feeds, web servers, and customer contacts. ►Gained proficiency in new technologies including DSL protocols and TCL/Tk.

►Consulted with several Fortune 50 companies handing both programimng and configuration of enterprise application software. ►Configured of call centers and installed Customer Relationship Management software using Powerbuilder and Siebel.

Master'S Degree, Technology Management

Bachelor'S Degree, Major: Computer Science, Minor: Art

Activities and Societies: Track & Field, Radio DJHonors Grad.

High School

Activities and Societies: Varsity Basketball, Varsity Track & Field