Christopher Ruiz Email & Phone Number

• Providing rapid response and effective resolution to incidents
• Maintaining the highest level of customer satisfaction by providing proactive support and consistently exceeding client expectations
• Deliver outstanding customer service. You will enhance the client support experience, demonstrating a high level of client engagement, and developing strong relationships with key clients.
• Ability to handle escalation effectively
• Proficient use of CRM systems to document actions… Show more
• Proficient use of CRM systems to document actions taken in a concise and timely manner

Cebu City

• Provide IT support for Optum employees. Handle escalated applications-related incident tickets from the Level 1 Helpdesk.Support would range from- Windows 10 related issues- Office 365 software issues- Software.
• Was selected to provide support for Deployment and migration-type activities, specifically during our company's recent… Show more
• Was selected to provide support for Deployment and migration-type activities, specifically during our company's recent migration to Windows 10.
• Also provided support for our recent Office 365 migration for users who are transitioning from Office 2010 and Office 2016.
• As an application IT support technician, any software/application issues not resolved by the Helpdesk are escalated to us for further troubleshooting. Diagnosis of issue severity and proper troubleshooting, if needed.

My primary role is to provide 1st level customer support through phone or chat. Support varies from Tech issues to Billing concerns and first-time inquiries for potential customers.

Lexmark Research And Development, Cebu City, Philippines

• Provides 1st and 2nd level support for Enterprise Software by Lexmark (Enterprise Content Management). Support is via phone, email, and chat. Collaborate with fellow engineers, specialists, and experts to resolve.
• Provide break-fix troubleshooting upon first contact of the customer. Issues are not only limited to software functionality but also to connectivity, setup, administration (software level and… Show more
• Provide break-fix troubleshooting upon first contact of the customer. Issues are not only limited to software functionality but also to connectivity, setup, administration (software level and operating system level.
• Answers inquiries and guides the software usage and its functionality to the customer. Accurately and professionally document all communication with the customer using Perceptive Software’s Salesforce CRM. Creating and.

Philippines

Cebu, Philippines

Philippines, Cebu

Philippines

Philippines

Philippines

Diploma, Electronics Technology

Studied Electronics Technology with some focus on digital electronics designs.

Secondary School

Activities and Societies: Boy Scout of the Phils.