Cecelia Joslin Email & Phone Number

Austin, Texas, United States

Primary point of contact, providing strategic & tactical management of complex health systems with multiple product offerings totaling $14M in annual contract value Manage strategic accounts and complex health systems across multiple product offerings totaling $14M in annual contract valueIdentify opportunities for cross-sell, leveraging trusted client relationships and deep understanding of product offerings to ensure successful product adoption Prioritize the client’s health and needs throughout the life cycle, ensuring contract renewals and upsells to grow business and retain customersOversee the onboarding of new Client Success & Senior Client Success professionals through a thorough sign off process and by documenting Client Success best practices

Managed 8-12 client logos for a total annual contract value of $6-10M across multiple product offerings From the point of sale forward, responsible for the operational implementation, onboarding, software training, and outcomes tracking Prescribed best practices and guidance in order to achieve measurable ROI Advocated for product enhancements based on client feedback, influencing the product roadmap and future state planning

Austin, Tx

Led client services team for two health system operational products–an online scheduling tool and a referral management tool Responsible for the executive relationships and product delivery for a portfolio of 20+ health systems, including $4M in annual contract value, plus oversight of the contract renewal and expansion process of the portfolio Prescribed business strategies and best practices to ensure the success of tool adoption and long term growth of each client’s program Guided my team through transition and culture change during company acquisition

Austin, Texas Area

Austin, Texas Area

Managed the value delivery of 20+ health systems with $2.8M in annual contract value Provided best practices for operationalizing workflow products and delivered actionable reporting outcomes for continued growth Led foundational initiatives, such as, creating product collateral, metrics outcomes, playbooks, implementation plans and process for internal project management tracking Delivery lead and product manager resource for leading HealthCare website's physician scheduling pilot

Greater Chicago Area

Account Management- Develop customized solutions for the client to ensure their expectations are being met, provide customer support and technical troubleshooting to newly developed revenue cycle management software, maintain relationships to retain clients long-term Business Development- Improve, propose, or suggest solutions for revenue cycle management, prepare medical billing and insurance contracting for state, regional and local agencies, coordinate regional and local clientele project plans and maintain deadlines and present deliverables Product Research & Management - Interpret client needs and priorities to create the best possible user experience, work directly with development and sales team to determine greatest value adds and product improvements, provide ongoing customer support and system trainings as needed Personnel Supervision- Train and supervise a team of seven system and sales experts to ensure client demonstrations are seamless, on boarding is concise, and sales cycle results are consistent Strategic Planning- Orchestrate weekly meetings with C-level executives to evaluate business growth, drive internal team development and execute company goals

Greater Chicago Area

Management- Senior Analyst position is accountable for the screening, training and ongoing supervision of new sales team. Daily activities included motivating employees to meet sales metrics, resulting in a collaborative 500% growth in clients in under one calendar year. Software Demonstrations- Give onsite presentations, demos and webinars of SaaS products and solutions, customizing products as needed Account Management- Continuous management of existing accounts including the evaluation of renewals and contract negotiation

Downers Grove, Il

Market Research- Through cold calls, trade shows and site visits, understand the needs and complexity of public health agencies in order to provide a tailored revenue cycle management system Business Development- Lead business development by managing life-cycle of sales from software implementation to ongoing customer support and account management

Utilized lab experience to lead lab activities in the following topics; basic biology, chemistry and environmental scienceAssist in supporting the professor in instruction and lab preparation techniquesMentor fellow students and those interested in pursuing science degrees

Greater Chicago Area

Supervise and manage 12 Eco-Rep students, providing direction and accountability for sustainability education effortsEnsure establishment of procedures and completion of duties for Eco-RepsCreate social media marketing campaigns, programs and events to promote environmentalism and sustainability on campus.

Greater Chicago Area

Work directly with patrons selling facility memberships, answering questions and assisting floor managers with customer service needs Up-sell patrons by offering all-access memberships Maintain fiscal accountability for sales during shiftTrain incoming employees regarding strict policies within membership services.

Greater Chicago Area

Play key support role in on-going projects through research, data collection and case analysisEngage in direct communication with clients and provided useful contributions that were utilized in large projectsAggregate of energy data and efficiency analysis for the American College and University Presidents’ Climate Commitment (ACUPCC)

Boulder, Colorado

Work at the front desk scheduling showings, fielding phone calls and providing client support, and assist with agent appointments Host open houses for real estate agentsPoint of contact and liaison between agents and clients.

Commerce City, Colorado

Support the Executive Director, staff and key partners with administrative and non-profit management duties by participating in key partnership meetings, including evaluation development and strategic planning.Conduct key informational interviews on the connection between health and the built environment with public health leaders in Colorado (Merrick Weaver & Carol Maclennan at Tri-County Health Department)Execute key research necessary for grant writings and data entry for web-based database (Excel).

Bachelor Of Arts, Environmental Studies; Communication Studies

Certificate In Change Management - Human Dimensions Of Organizations

Education record