Customer Service Agent
Current• Help passengers to navigate airport for directions to terminals, gates, facilities, and services• Adhere to Airport Security, GTAA, CBSA, US CBP policies and regulations• Provide accurate information and promptly address passenger inquiries and concerns• Carry and operate a radio device as needed and follow communication protocols to stay connected with team and airport personnel• Assist wheelchair passengers with transfers between/within terminals• Document information of passenger details, assistance provided, and any incidents or observations