Carlos Santos Email & Phone Number

Rio De Janeiro, Brazil

Rio De Janeiro, Brasil

Leadership and Team Development:- Implementation of agile methodology;- Operational leader and measurement management;- Mentoring and developing team members;- Linguistic support with Portuguese, Spanish and English, reducing communication noise by up to 90%;- Measurable improvements in performance and productivity, etc.Technological Implementation:- Automation of reports reducing manual processes by 75%;- Reduction of time in delivering activities with RPA… Show more Leadership and Team Development:- Implementation of agile methodology;- Operational leader and measurement management;- Mentoring and developing team members;- Linguistic support with Portuguese, Spanish and English, reducing communication noise by up to 90%;- Measurable improvements in performance and productivity, etc.Technological Implementation:- Automation of reports reducing manual processes by 75%;- Reduction of time in delivering activities with RPA (Robotic Process Automation) development;- Development of a dashboard in PowerBI for management control;- Implementation of macros in Excel reducing manual work;- Submission of technological documentary proposals for systemic improvements, etc.Metrics and cost reduction:- Monitoring and solvable proposals to increase % of KPI;- Control and reduction of non-billable customers;- Control of disconnected customers, reducing monthly cost per reading, etc. Show less

Rio De Janeiro, Brasil

Efficiency of Administrative Processes:- Reduction in document processing time by 85% after implementing new procedures with Excel and Access;- Implementation of organizational systems that resulted in a 75% improvement in the team's operational efficiency, etc.Support for Meetings and Events:- Effective coordination of 2 meetings per month, ensuring that all preparations were completed on time and within budget;- Organization of successful corporate events, measured by… Show more Efficiency of Administrative Processes:- Reduction in document processing time by 85% after implementing new procedures with Excel and Access;- Implementation of organizational systems that resulted in a 75% improvement in the team's operational efficiency, etc.Support for Meetings and Events:- Effective coordination of 2 meetings per month, ensuring that all preparations were completed on time and within budget;- Organization of successful corporate events, measured by positive feedback from participants and a 95% satisfaction rate;- Preparation of results presentations in Power Point and PowerBI, etc.Training and development:- Participation in the development of training materials that improved the team's administrative skills;- Monitoring new employees, facilitating their integration and accelerating their learning curve, etc.Correspondence and Communications Management:- Efficiency in sorting and distributing correspondence, ensuring a quick response to queries and requests;- Implementation of an internal communication system that improved the dissemination of information and reduced noise in communication, etc.Interdepartmental Collaboration:- Facilitation of effective communication between different departments, promoting collaboration and problem solving in an integrated manner;- Participation in interdepartmental projects that resulted in measurable improvements in organizational processes, etc. Show less

Rio De Janeiro, Brasil

Administrative support:- Completion of weekly tasks, demonstrating organization and time management skills;- Implementation of improvements in administrative processes to increase efficiency, etc.Project Assistance:- Contribution to administrative projects, achieving established goals and meeting deadlines;- Collaboration in multidisciplinary teams to achieve common objectives, etc.Document management:- Organization of files for easy access and transition to… Show more Administrative support:- Completion of weekly tasks, demonstrating organization and time management skills;- Implementation of improvements in administrative processes to increase efficiency, etc.Project Assistance:- Contribution to administrative projects, achieving established goals and meeting deadlines;- Collaboration in multidisciplinary teams to achieve common objectives, etc.Document management:- Organization of files for easy access and transition to a digital work environment;- Digitization of physical documents to facilitate information storage and retrieval, etc.Support at Events/Meetings:- Assistance in the preparation and coordination of events/meetings, ensuring logistical efficiency;- Active participation in meetings, providing administrative support, etc.Professional development:- Participation in programs to acquire relevant skills;- Demonstration of interest in learning and growing professionally, etc.Feedback and Learning:- Application of feedback to improve performance and develop skills;- Attitude of continuous learning and adaptation to the guidance received, etc.Collaboration and Teamwork:- Effective collaboration on projects, promoting a productive work environment.- Contribution to problem solving, offering ideas and perspectives, etc.Internal Service:- Timely response to internal requests, providing necessary support;- Building positive relationships with colleagues and stakeholders, etc.Effective Communication:- Clear and concise communication with colleagues and supervisors;- Collaboration in the preparation of documents and internal communications, etc.Goals and objectives:- Achievement of established goals, demonstrating commitment and dedication;- Contribution to the success of the team and organization, etc. Show less

Rio De Janeiro, Brasil

Waiter:- Quality and continuous improvement in service to internal and external customers, etc.Box:- Accurate cash management, minimizing financial discrepancies;- Assistance in implementing a payment management system and invoice to speed up the customer payment process, etc.Human Resources/Personnel Department:- Reduction in hiring time through new recruitment processes;- Implementation of training and feedback programs to improve employee satisfaction… Show more Waiter:- Quality and continuous improvement in service to internal and external customers, etc.Box:- Accurate cash management, minimizing financial discrepancies;- Assistance in implementing a payment management system and invoice to speed up the customer payment process, etc.Human Resources/Personnel Department:- Reduction in hiring time through new recruitment processes;- Implementation of training and feedback programs to improve employee satisfaction, etc.Documentation Management:- Efficient organization of employee records for easy access;- Check Point;- Guarantee of accuracy in employee data and documents, etc.Recruitment and selection:- Expanding the candidate pool with effective recruitment strategies;- Participation in recruitment events to attract qualified candidates, etc.Performance Management:- Regular assessment of employee performance to identify areas for improvement;- Development of individual development plans to increase team productivity, etc.Training and development:- Development of training programs to improve team skills;- Promoting participation in professional development initiatives for employee growth, etc.Administrative support:- Provision of effective support for all areas of the restaurant, ensuring the smooth operation of the establishment;- Interdepartmental collaboration to integrate new processes and policies across the organization, etc. Show less

Pós-Graduação Em Computação Em Nuvem

System Analysis And Development

Bacharelado Em Administração, Business Administration, Management And Operations

Inglês