Account Manager with a history of success in driving customer satisfaction, reducing costs and increasing revenue and margins in variable market conditions. Build and maintain strong business relationships by providing exemplary customer service, on-time delivery, effective communication and responsiveness to customer needs. Keen eye for identifying inefficiencies and developing innovative solutions. Effective in rapid change environments with the ability to coordinate activities across operations and bridge communication within diverse populations.Examples of achievements include:• Turned around long-standing, costly customer issue for Aker Solutions.• Led successful field installation for Noble Energy, Aker Solutions’ largest customer.• Developed and implemented highly successful equipment preventive maintenance program for Aker Solutions.• Revised rate structure, eliminating non-essential services leading to client cost savings.• Reduced order to invoice cost 15% while decreasing time down by seven days.• Increased customer satisfaction by revising Aker Solutions’ equipment movement report process.• Revitalized customer relationships for ConocoPhillips by providing quality customer service.Specialties:Account Management, Customer Relation Development, Cost Savings, Program Development, Liaison, Turnarounds, Continuous Improvement, Processes & Procedures, Pricing, Productivity Improvement, Project Management, Analysis, Sales Forecasting, Project Planning, Budget Development & Management, Operations, Reporting, Contracting, Project Controls, Risk Identification SAP, Team Leadership, CRMYou can contact me at 713.657.5864 or by email at crlucas39@gmail.com