Christan Luna Email & Phone Number

San Antonio, Texas, United States

United States

• Hired and trained office personnel as well as assisted field manager with oncoming hires.• Implemented company organization that resulted in $200,000 growth in 4 months.• Developed high customer service relationships with individuals and vendors.• Established new programs such as QuickBooks and field management software resulting in company growth of 40%. • Created organizational work templets to help with office profit, efficiency and inventory.• Provided estimates for projects as needed for maintenance contacts or new construction.

United States

• Create original social media content for clients based on purchased package. Example could be 4-5 posts per week per month.• Collaborated and consulted with client’s office hosted events.• Developed knowledge in variety of businesses from optometry, holistic health, and optical care.

El Paso, Texas, United States

• Cross-trained to provide assistance to other employees as needed.• Implemented office organization to meet insurance and medical audit standards.• Exceeded team sales goals every month.• Developed high customer service relationships with individuals and businesses.• Monitored and maintained accounts payable and receivables.• Created organizational work templets to help with office profit, efficiency and inventory.• Provided customers with detailed product knowledge and information on insurance eligibility and benefits.• Developed experience in medical billing and coding by producing claims.

United States

• Cross-trained to provide assistance to other branch employees when needed.• Implemented branch organization to meet audit standards.• Exceeded personal sales goals every month as well as branch goals.• Developed high customer service relationships with individuals and businesses.• Monitored and maintained cash vault for branch, which also included ordering and/or shipment for customers and/or businesses.

United States

• Developed highly empathetic member relationships and earned reputation for delivering exceptional customer service.• Cross-trained and provided back up for other customer service representatives when needed.• Monitored and maintained cash vault for branch, which also included ordering and/or shipment for members and/or businesses.• Provided Notary Public services for members and businesses to the credit union i.e. closing home documents, will, trusts, etc.

United States

• Excelled in exceeding daily sales goals.• Provided customers with detailed product knowledge.• Consulted customers to evaluate needs as well as to respond to questions and concerns about products or services.

United States

• Managed payroll records for at least 20 employees excluding subcontractors.• Developed bookkeeping training handbooks.• Actively collaborated with technicians and contractors to create and collect on company invoices.• Responded to questions and concerns about service, and escalated calls appropriately.• Assisted the preparation on end of year taxes.

United States

• Balanced daily cash/ check deposits and store vault inventory, this includes ordering and/or prepared deposits to designated bank.• Created daily sales goals for store and employees.• Directly worked with customers to respond to questions or concerns about products or services.

Master’S Of Accountancy, Accounting

Bachelor Of Applied Science (Basc), General Management