Carlos Machado Email & Phone Number

Fort Lauderdale, Fl, Us

Austin, Texas, Us

Responsible for working with SolarWinds customers to understand their technical needs and build out innovative solutions catered to their unique use cases. Empowered to understand the capabilities of SolarWinds software and work in a partnership with Sales Executives, who handle commercial and legal requirements. Trusted advisor with SolarWinds customers, able to earn their trust and deliver amazing results. Working with product specialist engineers, business unit resources, marketing and product teams. Able to effectively perform detailed product demonstrations, and effectively promote product solutions, answer attendee questions and clearly ascertain the prospect’s requirements. Demonstrate expert knowledge of the SolarWinds ITSM product portfolio. Ability to work with customers to uncover core business drivers and determine how SolarWinds technology can meet their needs.Ability to coordinate various specialist resources to ensure the solution design meets all the technology needs of the customer/business.Ability to think outside the box to come up with innovative solutions and outcomes.Comfortable in speaking with all levels of the organization from the CEO to engineering and IT professionals.Comfortable in a group environment, including addressing a crowd.Ability to evangelize SolarWinds product portfolio and the success that customers have had.

Ft. Lauderdale, Fl, Us

Helping shaping young minds by teaching Introduction to Technology classes.

Fort Lauderdale, Us

Very excited to start 2016 facing a new Challenge. Contribute to Broward Health in providing quality healthcare to the people Broward Health serves. Help support the needs of all Broward Health physicians and employees by adopting cutting edge virtualization technologies. Exponentially increase this description field adding many exciting projects I hope to be a part of, ultimately adding value to our more important assets: our employees, and our patients.

Armonk, New York, Ny, Us

Provides escalation support to enterprise-level IBM Citrix accounts, Designs complex Citrix environments, Monitors environments to ensure rigorous SLA are met, Follows IBM CIRATS and iSeC security standards, Conforms with ITIL change processes to rollout new implementations and enhance or modify existing ones. Completed HIPAA and FDA training to comply with securities and pharmaceutical industries standards.• Architects Citrix landing pad solution for leading company in the biotechnology industry.• Implements Edgesight and iPad/iPhone Citrix Receiver access for lead German financial services provider.• Architects, designs, recommends and supports complex Citrix based solutions.• Employs technical and architectural virtualization skills on various IBM accounts• Keep a positive track restoring IBM trust on sensitive customers through ISP-Improvement Service Plans.

Armonk, New York, Ny, Us

Provided escalation support to enterprise-level IBM Citrix accounts, Designed complex Citrix environments, Monitored environments to ensure rigorous SLA were met, Followed IBM CIRATS and iSeC security standards, Conformed with ITIL change processes to rollout new implementations and enhance or modify existing ones. Completed HIPAA and FDA training to comply with securities and pharmaceutical industries standards.• Architected Citrix landing pad solution for leading company in the biotechnology industry.• Implemented Edgesight and iPad/iPhone Citrix Receiver access for lead German financial services provider.• Architected, designed, recommended and supported complex Citrix based solutions.• Employed technical and architectural virtualization skills on various IBM accounts• Kept a positive track restoring IBM trust on sensitive customers through ISP-Improvement Service Plans.

IT Project Management and Consulting

Fort Lauderdale, Fl, Us

The Technical Relationship Manager (TRM) is an external client facing role that is responsible for the management of technical service delivery throughout the whole customer activity lifecycle. The TRM role is an important facet in the provision of proactive client support and involves a blend of technical and consulting skills. A role that is key to the provision of Quality of Service.

Fort Lauderdale, Fl, Us

Advanced technical support to North and Latin America Citrix users of Metaframe XP; Presentation Server 3.0, 4.0, and 4.5; Web Interface and Citrix Secure Gateway, Advanced Access Control, Access Gateway. Analysis of Task Manager, FileMon, Regmon and CDF trace logs. Used VMware and XerServer to reproduce complex customer issues on mixed environments. Troubleshooting of connectivity and networking issues to all supported Citrix client devices. Constantly challenged having to troubleshoot, detect and solve issues in mission critical fortune 1000 Citrix farms. Awarded Kudos by customers for achieving excellence in customer service.

Master, Management Of Information Systems

Cisco Certified Network Associates, Cisco Certified Network Associates

Bachelor, Business Administration

College, Computer Sciences