• Project Management: Assisted with the development and implementation of an online fundraising event, which included website development, management of participant and donor databases, development of reporting tools, troubleshooting, and customer service. • Website Development: Oversaw organization’s re-launch of website, which included producing and editing content, collaborating with website developers, creating content for a monthly blog, maintaining site with up-to-date content, managing email communications, and training coworkers on website maintenance. • Public Relations: Created promotional materials such as flyers, brochures, newsletters, and press kit. Also served as a representative of the organization at special events.

• Office Support: Provided general office support, which included filing, copying, answering, monitoring, and screening incoming phone calls/faxes/emails/walk-in customers, and responding to voicemails/emails/faxes.• Office Organization: Created new office procedures that enhanced management of customers including reorganization of office to improve work flow and increase efficiency. • Customer Relations: Served as first point-of-contact with customers, which included providing excellent customer service in a friendly and inviting atmosphere, answering questions, and addressing concerns.

• Customer Relations: Served as first point-of-contact with customers, which included greeting and answering questions, counseling customers through the adoption process, politely declining services to unsuitable customers, and following-up with customers on completed adoptions.• Shelter Support: Helped to maintain a friendly and clean environment and cared for animals through socialization and enrichment activities.

• Public Relations: Assisted with the creation of public relations materials such as promotional materials, advertising content, quarterly newsletters, news releases and articles. Also served as a representative of the organization at special events.• Office Support: Cataloged media clippings, prepared presentations, and aided with media appearances.

Provided excellent customer service in a fast-paced environment, listened to customer requests, problem solved customer complaints, worked as part of a team to ensure a high level of customer service.