• Customizing Salesforce Sales Cloud.• Use Boomi Connectors, shapes, and maps to set and manage Boomi integration processes between Salesforce and an App based on SQL Server.• Manage project rollouts and translate business requirements into Salesforce CRM capabilities and products.• Integration of Postal.io and Salesforce to track gifting transactions successfully, triggers. Lead measures postal ROI efforts with critical metrics.

• Implemented Salesforce.com Experience Cloud for Partner communities for Manufacturing Cloud.• Automated Marketing Cloud with processes to set up Campaigns. Created customer tracking capabilities based on client interactions across channels, including email, social media, and the web.• Automated Service Cloud for Case routing, Set up Asset and Order Management Cloud with CTI Telephony Integration. • Set up the Salesforce Financial Cloud with a Sales Engagement App and built Cadences to guide sales reps through handling different types of prospects.• Managing Project roll and translating business requirements into Salesforce Service and Sales Cloud capabilities with best CRM practice.• Configured the Salesforce Maps to deliver goods with the optimized routing for location data visualizations, live location tracking, and route optimization.

Configuration of Salesforce and SiteTracker. Created Validation Rules and Calculated ValuesSet up and Load Customer data into Salesforce CRM with SFDMU (new Salesforce Data loading Utility)

• Drove SQL Server on-premises infrastructure integration with Salesforce.com.• Drove Agile methodology and Waterfall model and Test-driven development environment• Led managing of Salesforce Projects rollout and translated business requirements into Salesforcecapabilities and products.• Built the Design of Vlocity solution within Salesforce applications• Built Omnio Scripts to collect patient details for a healthcare client.• Drove Salesforce application development to migrate legacy capabilities into the Salesforce SalesCloud utilizing Lightning components.• Conceptualized Vlocity cards and DataRaptor for a large Health Cloud customer, Drove configurationof Vlocity cards and DataRaptors.• Led Clinical Encounters, Patient Immunization, and Diabetes Coaching Session applicationmanagement tools.• Set up Synch between Salesforce and Azure Active Directory, with SAML and Singe Sign-On for Authentication.• Integrated Databricks for bulk ingest into Delta Lake using StreamSets Platform and managed execution environments and workloads processed on the Apache Spark execution engine.

• Built CRM Data Transformation project. Identified data sources for QE Attorney's Bios, Victorydata, Experience Lists, Courts, Firm Mailing List, Legacy Cases, and Active Directory to migrate intoSalesforce and improve data access and visibility to our Attorneys.• Led Dev and the Leadership Team of Attorneys to complete business requirements• Drove Analyzing and testing built components• Led decisions on complex issues regarding technical approaches for project components. Salesforce.com Administration• Developed and presented to Steering Committee Salesforce application with two-phased deployments• Run the Salesforce Project Kickoff meetings• Drove integration between Salesforce and 3E Elite system• Led Integration Salesforce and Conga Composer.• Conceptualized 140% of Legal Cases and new targeted Clients in 1st year.• Led Introhive integration with Salesforce, allowing our Partners to view connections and identify “who knows who” relationships.• Led the Activation of Salesforce Platform Encryption and worked with the QE Security team to identify the necessary fields to be encrypted per QE policy to protect PII.• Drove the replacement of our old marketing email tool with Pardot, an automated marketing tool.• Negotiated with Teaching Partners to provide custom Salesforce training to attorneys worldwide and are investigating alternate options

• Drove the initialization and growth of the CRM and Integration team and the strategic vision anddelivery of the global CRM programs. Including a holistic view of the (B2B and B2C) relationshipmanagement, global supply, business development, marketing automation, and internal operations.• Built SaaS integration across several HR/Financial systems, CRM, and other products.• Built the design and re-configured Informatica Cloud for Inbound Integration into Service & SalesSalesForce.com cloud. Analyzed, proposed, and delivered the solution for the Database to consolidatereservation records for the best ROI-effective solution. Re-designed the connections scheduledinbound services. Built documentation, interviewed subject matter experts, technical artifacts of thecurrent architecture, and overall health and long-term viability of a home-grown, mission-critical set ofapplications.• Conceptualized the Call Center technical requirements and specifications to support complete projectlifecycle projects with external consultants. Provided support & helped to troubleshoot system issues.• Led effective development of Salesforce Best Practices to support end-users.• Drove coordination with CRM Solutions Manager and Product Owners to ensure work priorities werealigned with business needs and preferences.• Conceptualized Salesforce HEDA recommendations on project implementation design andrequirements.• Built DataStream configuration ETL loads in Salesforce.

• Drove configurations and functional specification documentation and provided expertise inimplementing Salesforce.com applications and integrations with 3rd party vendors.• Built Custom Application on App Cloud for management to control all the aspects of a conferences,sessions, speakers, hotels, etc., (Data model, Apex classes, SOQL, Visualforce Pages, integration withGoogle Maps, all unit tests for production roll out.). Built ongoing integration between SalesForce.comand Informatica Cloud services.• Conceptualized CRM Business Strategy team, delivering CRM Case and Sales Assessment options.• Led configuration of security settings between vendors and properties with IBM DataPower Appliance,enabling eXtensible Access Control Markup Language (XACML) Authentication, Authorization, andAudit (AAA) Policy enforcement with XSLTs

• Conceptualized Management of CRM operations, CRM Roadmap, resources, Integration, and design of systems.• Run Business requirement-gathering, configuration, and Architecture designs.• Built Oracle OnDemand application for NY City School District

• Drove European Customs Agency by Enforcing CMMI Integration practices.• Built Call Center CRM design for the Michigan Department of State (Driving Information Center).• Drove the rollout of Nextel/FCC 800 MHz Transition Administration with the conversion of 800 MHzRadio Frequency to resolve radio interferences in the 800 MHz spectrum band. Led Integration solutionwith Universal Licensing System (FCC ULS) and applications business layer through Scribe Insight forMicrosoft CRM.• Drove entire cycle application Integration process with Siebel/webMethods/SAP R3• Led CTI integration between Cisco ICM and Siebel Communication channels for Screen pops• Built the complex Oracle Configuration of Pricing Models (CPQ) for a Colombian cellular phonecompany.• Conceptualized the Surgery Room alerts processes for Johnson & Johnson (Ethicon Endo-SurgeryPharmaceuticals)• Drove Strategic Consulting, including business plan & sales strategy development.• Led CRM Integration services and Business Process set up• Built Execution of scheduling Software.• Conceptualized Streamlined Integration and configuration of Business Components.• Built Serving "Wright Express" for Management of configuration & programming with Siebelapplication.• Led the configuration of "Safelite AutoGlass" Call Center for Management with Genesys G-Plus Voice component.• Drove Genesys Services for EAI synchronization between Oracle & Genesys T-Server. Configurationof agents/Telesets/ACD queues in CME

• Drove Authored end-user documentation, workflow diagrams, user procedures, installationprocedures, training materials, and FDA certification documentation.• Led high-level prototype architecture for Documentum solution with Document E-Content Server,Documentum Right site, and Intranet Clients.• Built prototype system for over 200 users, using Documentum Web Development Kit, ASP, DFCClasses, HomeSite, and Oracle Database with Microsoft IIS.• Drove Pharmaceutical Distribution Samples Tracking System to score djustments of the drugdistribution system and FDA certification documentation.• Drove Systems conversion of Financial Services Application.• Built CTI deliverables in client project plans.• Led Programmed Adaptive CTI Genesys driver DLL for Oracle Application integration of extendedfunctionality of Genesys driver.• Bult custom Web application with Integration to Documentum• Conceptualized Strategic business plan & strategy development.• Drove new formation of business structures, drafting patient privacy policies and structuringcommercial transactions.• Built Patients database and migrated from SQL to Oracle.• Built Web Components with Microsoft Solutions

• Led the Audit Management for International Freight Forwarding documentation of worldwideCommercial shipments.• Supervised the import and export of Ocean and Air logistics compliance of all regulated government agencies, including DOT, The Bureau of Export Administration, and the U.S. Customs Rules.Standardized the record-keeping process of all documents related to the supply chain process.• Conceptualized all phases of import/export and off-shore shipments of products from the place oforigin to the point of delivery.• Drove standardized procedures designed to minimize and eliminate standard practices as failures of compliance. The goal is to elevate the level of compliance through all functional departments.• Built procedures to maintain all hard copy documents associated with the international purchasing,transportation, customs clearance, and global securities of imported merchandise into the United States.

• Led Process Auditor of International Freight Forwarding documentation of Du Pont worldwideshipments. Re-engineered distribution workload and achieved a 30% increase in production output.• Drove functionality to incorporate labor standards into ISO 9000.• Audited INCO terms and Harmonized Tariff Codes for utilizing Bi-Annual submission of FinancialSchedules of import entries.• Developed and maintained corporate "Record Retention" programs to ensure US Customs complianceregulations were adhered to.http://www.bdpinternational.com/