Chris Meyer Email and Phone Number
• Product Management • Product Marketing • Customer Insights • Customer Experience • Voice of Customer • Technical Services • Team ManagementGoal-oriented and results-driven product professional focused on delivering extraordinary product experiences that solves real world customer problems.CUSTOMER INSIGHTS: promoted to key insights role responsible for driving recommendations across multiple product lines and contribute to processes measuring end-to-end experiences.Lead customer research projects and analysis efforts to identify drivers, pain points, and unmet needs for all customer segments. Support business growth by researching, interpreting, and integrating customer insights into business decisions and product roadmaps.VOICE OF CUSTOMER: manage strategy highlighting customer needs, pain points and new opportunities. Educate stakeholders through storytelling while building internal empathy and understanding of our customers. Collect and curate artifacts that directly influence product development initiatives.PRODUCT MANAGEMENT: over 10 years of strategic product management experience leading development initiatives toward magical product outcomes and continued annual revenue growth. Partner closely with marketing, customer success and engineering teams to create, innovate, develop, and successfully market new products & services.PRODUCT MARKETING: support key marketing initiatives by turning innovations into stories that communicates the unique value and problems our technology solves. Monitor ever-evolving competitive landscape to understand differentiators and gain market advantage. Develop segmented high-quality marketing content and deliver successful go-to-market product launches.CUSTOMER EXPERIENCE: gather valuable customer insights to drive top priority initiatives across the company. Improve satisfaction, brand loyalty while increasing customer retention and reducing churn. Collect direct feedback to gain a holistic view of our customer’s true experience.TECHNICAL SERVICES: technical services leader for over 10 years in the I.T. and software field. Led global I.T. Support Teams toward establishing operational excellence. Managed software call center teams and field-based system engineers that ensured customer demands were met and expectations exceeded. Established successful customer escalation and resolution program.TEAM MANAGEMENT: managing people, projects, and revenue-based initiatives for over 25 years. Providing mentorship, recognition, and training in productivity, technical accuracy, and service excellence.
Monotype
View- Website:
- monotype.com
- Employees:
- 1568
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Senior Product Manager, Saas PlatformMonotypePortland, Or, Us
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Senior Product Manager, Saas PlatformExtensis Oct 2022 - PresentPortland, Or, Us -
Senior Customer Insights ManagerExtensis Oct 2019 - Oct 2022Portland, Or, UsAs the Customer Insights Manager, I lead customer insights strategies for all of the Extensis brands. Work closely with Senior Leaders to understand the company vision and deliver a data-driven customer success strategy. Collaborate with Customer Success, Technical Support, Marketing, Development and Product Management teams to prioritize customer insights projects and define research requirements.• Lead qualitative and quantitative insight projects specific to promote deeper levels of customer understanding• Manage customer buying personas, market segmentation, competitive and product positioning research• Build and analyze survey data to support customer research• Track relevant market trends to identify and champion new business opportunities• Leverage communication skills to transfer insights and analysis into effective presentations, share synthesized findings and provide recommendations for Senior Management• Serve as voice of the customer and subject-matter expert to support all Marketing activities and influence product development• Deliver weekly insights to support leadership team business reviews and produce monthly reports for key stakeholders
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Product Manager, Software SolutionsExtensis Oct 2010 - Oct 2019Portland, Or, UsAs a Sr. Product Manager, I am responsible for defining product vision and strategy for all stakeholders through the collection of customer and market data.• Own product roadmap, lifecycle and define release process• Gather and prioritize product and customer requirements• Translate requirements into user stories supporting deliverables• Evangelize product vision for internal and external customers• Manage product personas and competitive analysis reports• Work cross-functionally with Product Marketing and other customer-facing teams to deliver effective product releases• Manage developer and integration partnerships• Own prerelease programs with “early adopter” groups
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Global Support & Integration Services ManagerExtensis Nov 2006 - Oct 2010Portland, Or, UsManage all Technical Support and Professional Services Team operations• Daily management of Support and Services Team operations with 15 direct reports• Maintained technical knowledge for all Extensis products• Subject matter domain expert of Extensis markets and customers• Maintained strong customer relationships and advocated their needs to product teams• Developed and managed customer product escalations process• Ensured cross-functional collaboration to improve processes and streamline new ways of doing business• Fostered cross-team communications to facilitate learning, sharing experiences, and building a positive team environment• Owned team’s P&L budget and management toward target levels of profitability• Strong reporting and presentation skills to keep Leadership Team informed of team operation status• Hired new team members and trained them as necessary• Attended and participated in company-attended trade show and related industry functions• Provided consistent and thorough communications with customers• Maintained user forums and internal support technical resources
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Technical Named Accounts ManagerExtensis Aug 2004 - Nov 2006Portland, Or, UsPre- & post-sales support of top 50 corporate customers, subject-matter expert, product evangelist and trade show presenter.Cultivated strong relationships between Extensis and its top 50 key customers • Liaison between customers and product team to ensure product satisfaction• Timely assistance for prospects, customers and partners when questions or issues arose• Evangelized product values and benefits, assisted customers with product roadmap discussions• Contribution of competitive analysis documentation for selling against top competitors in each customer segment
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Senior Technical Account ManagerExtensis Jul 2003 - Aug 2004Portland, Or, Us• Responsible for contribution toward quarterly sales goals• Attended all face-to-face pre-sales customer meetings • Manage East Coast sales territory and achieved quarterly sales objectives• Attended and scheduled onsite central & east coast presales product demos• Performed all customer and reseller trainings for East and Central regions• Provided technical product support for all Corporate Sales Account Managers
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Senior Systems EngineerExtensis Aug 2000 - Jul 2003Portland, Or, Us• Performed presales product demonstrations and provided technical consultation for potential customers• Interpreted customer technical needs and answer questions via email, phone and on-site meetings• Prepared Statements of Work for professional services• Delivered professional installation, configuration and customization for all Extensis corporate products• Conducted end-user training during professional service engagements• Maintained project reports and knowledge articles process• Subject matter expert at trade shows, industry functions and sponsored events
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Director Of Desktop Services, Corporate ServicesHachette Filipacchi Media Oct 1995 - Aug 2000UsDeveloped workflow strategy and implementing cutting-edge technologies for all magazine publications• Technical liaison for creative professionals including technology recommendations and support• Certified Digital Publishing System integrator and trainer; responsible for 12 publication conversions from analog to digital• Directed 16 technical staff on all day-to-day tasks, including installations and helpdesk procedures• Established magazine archival and production procedures• Managed desktop computer environment of 1200 computers and printers for 30 consumer magazines• Provided annual budget projections for computers and other capital expense purchases• Evaluated, configured and implemented new hardware and software for all publications• Administered new user accounts for Windows users• Negotiated and managed all desktop software licensing (included company’s font licensing)• Led ongoing systems training for 650 desktop users -
Director Of Editorial Production Systems, Elle & Mirabella MagazinesHachette Filipacchi Media Dec 1992 - Oct 1995Us• Develop magazine print and production processes• Manage digital assets for page layout, from desktop to final film composition for output• Implement popular digital Publishing System for Elle and Mirabella magazines• Create and maintain all page templates for magazine editorial sections• Prepare and electronically transfer files to prepress partners and printing vendors • Approve color proofs prior to press run• Manage a computer network of (60) sixty Macintosh desktop computers and (10) printers• Responsible for all backup and archival of printed issue pages and electronic page templates• Recommend, purchase, configure, install, upgrade and maintain the magazine’s network and desktop systems
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Production Services ManagerZiff-Davis Publishing Aug 1990 - Dec 1992Us• Utilize digital page layout systems to develop magazine classified advertising pages• Establish creative services group for the advertising department• Develop electronic advertisement submission requirements process• Manage services for clients submitting advertisements digitally• Consult with clients on file preparation requirements• Technical liaison between service bureau partners and magazine production department• Consult on all hardware and software purchases including maintenance contracts for all printers -
Advertising Production Artist, Thomas RegisterThomas International Publishing Company Sep 1989 - Aug 1990New York, New York, UsResponsible for all aspects of advertising design, page assembly and print production for the Thomas Register
Chris Meyer Education Details
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New York Institute Of TechnologyAdvertising -
Outcome Leaders, Paul HendersonOutcome Generation Customer Success
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Mountain Goat Software, Mike CohnCertified Scrum Master & User Stories
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Solutions IqCertified Scrum Product Owner
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Pragmatic Institute Inc.Agile Development
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New York Institute Of TechnologyGeneral
Frequently Asked Questions about Chris Meyer
What company does Chris Meyer work for?
Chris Meyer works for Monotype
What is Chris Meyer's role at the current company?
Chris Meyer's current role is Senior Product Manager, SaaS Platform.
What schools did Chris Meyer attend?
Chris Meyer attended New York Institute Of Technology, Outcome Leaders, Paul Henderson, Mountain Goat Software, Mike Cohn, Solutions Iq, Pragmatic Institute Inc., New York Institute Of Technology.
Who are Chris Meyer's colleagues?
Chris Meyer's colleagues are Paul Breeden, Richard Stanley, Utkarsh Tripathi, Ankit Bhalla, Debangana Mukherjee, Gemma Rafferty, Abhiti Pandey.
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